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Experience Center

Configuring Webex Call Quality for Digital Experience Monitoring

You can configure Webex Call Quality to monitor audio calls or meetings among two or more users. Call Quality can help you pinpoint issues that are unique to a device or the network by working in parallel with its Cloud Path probe. To learn more, see Understanding Webex Call Quality for Digital Experience Monitoring.

Prerequisites

Before onboarding a Webex Call Quality tenant, ensure:

  • You're running the required versions of Zscaler Client Connector and ZDX Module to configure an Autosense probe.
  • Your Digital Experience Monitoring subscription level supports Autosense. To learn more, see Ranges & Limitations.
  • You enable the Windows Filtering Platform (WFP) driver installation setting for Autosense in the Zscaler Client Connector section of the Admin Portal. To learn more, see Configuring Zscaler Client Connector Profiles.
  • You enable the setting to collect device hostname information in the Zscaler Client Connector section of the Admin Portal. To learn more, see Configuring Zscaler Client Connector to Collect Hostnames.

Adding a Tenant

In the Admin Portal:

  1. Go to Policies > Digital Experience Monitoring > Configuration > Applications.

  1. Under Webex Call Quality in the Predefined Applications list, click Add Tenant.

  1. In the Add Webex Call Quality Tenant window, enter the tenant name and configure the Status to Enable.

  1. In the Monitoring Criteria section, use the filters to gather Call Quality metrics for selected Digital Experience Monitoring users. Meetings are monitored only for these users. Selections among the filters are cumulative, whereas selections within a single filter are not cumulative. For example, if you select DevTest and Service Admin in the User Groups filter, and then select Engineering and IT in the Departments filter, you can then identify users who belong to the DevTest or Service Admin user group and the Engineering or IT department.

Meetings are monitored and displayed only for your selected Digital Experience Monitoring users in Monitoring Criteria.

  1. In the Authentication section, click Webex Authentication.

You must authenticate with Webex before you can save the new tenant. You must also reauthenticate whenever you update the Monitoring Criteria settings.

  1. Enter your Webex credentials to sign in.

  1. Accept the requested permissions from Webex.

  1. Return to the Add Webex Call Quality Tenant window and click Save.
  2. (Optional) From the Predefined Applications list, select the Webex Call Quality tenant name. Click Validate within the dialog window to verify your Webex setup was successful.

Adding a Probe

To manually add a new probe for Webex Call Quality:

  1. Go to Policies > Digital Experience Monitoring > Configuration > Applications.
  2. Under Webex Call Quality in the Predefined Applications list, click Add Probe.

  1. In the Add Probe window, enter a probe name, and select your probe type as either Cloud Path or Autosense Cloud Path. Then click Next:

  • To add the Cloud Path Probe Type:

    1. Verify or configure the fields under Probing Criteria and Exclusion Criteria. To learn more, see Configuring a Probe.
    2. Click Next.
    3. On the Additional Parameters tab, specify the Cloud Path Host, such as zscaler.webex.com. This field is for a fully qualified domain name.

    1. Click Next.
    2. On the Review tab, confirm your configuration, and click Submit.
    Close

  • To add the Autosense Cloud Path Probe Type, which automatically detects the destination IP address:

    A WFP driver installation is required within the Admin Portal. To learn more, see Configuring Zscaler Client Connector Profiles.

    1. Verify or configure the fields under Probing Criteria and Exclusion Criteria. To learn more, see Configuring a Probe.
    2. Click Next.
    3. On the Additional Parameters tab, verify the Cloud Path Host was automatically discovered via Autosense.

    1. Click Next.
    2. On the Review tab, confirm your configuration, and click Submit.
    Close

Disabling the Tenant

To disable the Webex Call Quality tenant:

  1. Go to Policies > Digital Experience Monitoring > Configuration > Applications.
  2. Under Webex Call Quality in the Predefined Applications list, click the Edit icon for the tenant or select the tenant name in the table.
  3. In the dialog window, configure the Status to Disable.
  4. Click Save.

Deleting the Tenant

To delete the Webex Call Quality tenant:

  1. Go to Policies > Digital Experience Monitoring > Configuration > Applications.
  2. Under Webex Call Quality in the Predefined Applications list, click the Delete icon for the tenant.
  3. In the dialog window, confirm you want to delete the tenant.
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