Experience Center
Configuring Microsoft Teams Call Quality for Digital Experience Monitoring
You can configure Microsoft Teams Call Quality to monitor audio calls among two or more users. Call Quality can help you pinpoint issues that are unique to a device or the network by working in parallel with its Cloud Path probe. When onboarding a Microsoft Teams Call Quality tenant for the first time, an Autosense Cloud Path probe is automatically generated that detects the destination IP address. To learn more, see Understanding Microsoft Teams Call Quality for Digital Experience Monitoring.
If your organization does not use an email ID to access Microsoft Teams Call Quality, log in with your Zscaler Client Connector Login ID to ensure successful alignment between Microsoft and the Zscaler service.
Prerequisites
Verify the following before onboarding a Microsoft Teams Call Quality tenant:
- You're running the required versions of Zscaler Client Connector and ZDX Module to configure an Autosense probe.
- Your Digital Experience Monitoring subscription level supports Autosense. To learn more, see Ranges & Limitations.
- You've enabled the Windows Filtering Platform (WFP) driver installation setting for Autosense in the Admin Portal Zscaler Client Connector settings. To learn more, see Configuring Zscaler Client Connector Profiles.
- You've enabled the setting to collect device hostname information in the Admin Portal Zscaler Client Connector settings. To learn more, see Configuring Zscaler Client Connector to Collect Hostnames.
Adding a Tenant
In the Admin Portal:
- Go to Policies > Digital Experience Monitoring > Configuration > Applications.
- Under Microsoft Teams Call Quality in the Predefined Applications list, click Authenticate.
- Sign in and enter your password. Verify your identity if multi-factor authentication is required.
To authenticate O365 for application integration, you must be a Privileged Role Administrator or Global Administrator in the Azure Active Directory (AD). To learn more, refer to the Azure AD documentation.
- Accept the resource permissions from Microsoft.
A Teams Meetings Tenant is automatically added under Microsoft Teams Call Quality.
To manually add another tenant:
- Click Add Tenant.
- In the Add Microsoft Teams Call Quality Tenant window, enter the tenant name and configure the Status to Enable.
- In the Monitoring Criteria section, use the filters to gather Call Quality metrics for selected Digital Experience Monitoring users. Meetings are monitored only for these users. Selections among the filters are cumulative, whereas selections within a single filter are not cumulative. For example, if you select DevTest and Service Admin in the User Groups filter, and then select Engineering and IT in the Departments filter, you can then identify users who belong to the DevTest or Service Admin user group and the Engineering or IT department.
Meetings are monitored and displayed only for your selected Digital Experience Monitoring users in Monitoring Criteria.
- In the Authentication section, click Microsoft Office 365 Authentication.
You must authenticate with Microsoft before you can save the new tenant. You must also reauthenticate whenever you update the Monitoring Criteria settings.
- Click Save.
- (Optional) Select the tenant name and click Validate within the dialog window to verify your setup with Microsoft was successful.
Adding a Probe
To manually add a new probe for Microsoft Teams Call Quality after a tenant has been onboarded:
When onboarding a tenant for the first time, an Autosense Cloud Path probe is automatically added under Microsoft Teams Call Quality.
- Go to Policies > Digital Experience Monitoring > Configuration > Applications.
- Under Microsoft Teams Call Quality in the Predefined Applications list, click Add Probe.
- In the Add Probe window, enter a probe name, and select your probe type as either Cloud Path or Autosense Cloud Path. Then click Next:
- Adding the Cloud Path Probe Type
To add the Cloud Path Probe Type:
- Verify or configure the fields under Probing Criteria and Exclusion Criteria. To learn more, see Configuring a Probe.
- Click Next.
- On the Additional Parameters tab, verify the Cloud Path Host was automatically created as
worldaz.tr.teams.microsoft.com. This field is for a fully qualified domain name.
- Click Next.
- On the Review tab, confirm your configuration, and click Submit.
- Adding the Autosense Cloud Path Probe Type
To add the Autosense Cloud Path Probe Type:
A WFP driver installation is required within the Zscaler Client Connector settings in the Admin Portal. To learn more, see Configuring Zscaler Client Connector Profiles.
- Verify or configure the fields under Probing Criteria and Exclusion Criteria. To learn more, see Configuring a Probe.
- Click Next.
- On the Additional Parameters tab, verify the Cloud Path Host was automatically discovered via Autosense.
- Click Next.
- On the Review tab, confirm your configuration, and click Submit.
Disabling the Tenant
To disable the Microsoft Teams Call Quality tenant:
- Go to Policies > Digital Experience Monitoring > Configuration > Applications.
- Under Microsoft Teams Call Quality in the Predefined Applications list, click the Edit icon for the tenant or select the tenant name in the table.
- In the dialog window, configure the Status to Disable.
- Click Save.
Deleting the Tenant
To delete the Microsoft Teams Call Quality tenant:
- Go to Policies > Digital Experience Monitoring > Configuration > Applications.
- Under Microsoft Teams Call Quality in the Predefined Applications list, click the Delete icon for the tenant.
- In the dialog window, confirm you want to delete the tenant.