Secure Internet and SaaS Access (ZIA)
About Users
Watch a video about User Management
Zscaler provides a number of ways to provision users, groups, and departments as described in About Provisioning and Authentication Methods. This article describes how to manage user accounts on the Users page as well as provides an overview of its features. You can add up to 1400K users. For a complete list of ranges and limits per feature, see Ranges & Limitations.
Users provide the following benefits and enable you to:
- Manage users within your organization who have access to the ZIA service.
- View users enrolled for the ZIA service.
On the Users page, users are listed as view-only with limited options (i.e., download user data and search for users) if you're subscribed to the ZIdentity service. The user for the ZIA service can be configured in the ZIdentity Admin Portal. To learn more, see What Is ZIdentity?
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About the Users Page
On the Users page (Administration > User Management), you can do the following:
- Add a user.
- Download a CSV file that lists your users.
- Import new users or modify existing users, using a CSV file.
- Download a Sample Import CSV file that shows the correct CSV format for adding or modifying users.
- Filter your user search by user ID, name, group, or department.
- Search for a configured user.
- View a list of configured users. For each user, you can see the following information:
- User ID or Name: The user's username or domain name.
- User Name: The user's display name that is visible throughout the ZIA Admin Portal when configuring policies.
- Groups: The groups the user belongs to.
- Department: The department the user belongs to.
- Status: The status of the user.
User Risk Profile: Displays the User Risk Score that is generated based on DLP violations, risky user behavior, unsanctioned cloud application usage, and other suspicious factors. If the score is higher than Low, you can click the Reset icon next to the score to reset it to Low. To learn more, see About the User Risk Report.
This column only appears if you select Enable Real-Time Risk Score Updates in the Advanced Settings.
- Comments: Comments regarding the user, if available.
- Modify the table and its columns.
- Edit a configured user.
- Reset the user's risk score.
- Go to the Groups page.
- Go to the Departments page.
