You can import up to 3,000 users using a CSV file.

To edit and import a CSV file :

1. Go to Administration > User Management.
2. Click Sample Import CSV file to download the user information template.
3. Enter your user information in the CSV file template in the following format so that the Zscaler service successfully imports the CSV file:
   • The file name must have a .csv extension.
   • The first line of the file is the header row.
   • Enter one of the following for Action:
     • + (plus sign) to add or modify a new user. When adding a user, Email-ID, User Name, Dept, and Group must be filled in. A user can belong to up to 128 groups.
     • - (minus sign) to delete a user. When deleting a user, only Email-ID is required.
   • The password can be left blank if you don’t want to upload passwords in clear text. You can use One-Time Passwords to enable users to log in and set passwords.
   • Each user must be on a separate line.
   • Each user's email address must have a domain name that was defined in the portal. If the authentication method is a one-time token or one-time link, then either this field or the Temp auth email field must contain a valid email address.
   • The temporary email address can specify any domain. This is used if the authentication method is a one-time token or one-time link. It can have any domain name, but it must be a valid email address.
4. Once you have the CSV file in the correct format, click Import.

The Import Users window appears.

5. In the Import Users window:

• Select Override Existing Entries, if you want to update your existing user information (e.g., group, password, and department).
• Do not select Override Existing Entries, if you only want to add new users. Review your CSV file and ensure that there is no duplication. If you attempt to add a new user that already exists without selecting this option, the Zscaler service displays an error message.
• Click Choose file, navigate to the CSV file, and then click Open.

6. Click Import.
7. After the CSV file is successfully imported, click Close.