Need Help?
Bulletins
- 5.3 Release Update Summary
- New Customer Onboarding Video
- Zscaler Deployment Advisory Services Overview
- Zscaler Deployment Advisory Service Data Sheet
- Deployment Wizard
- Zscaler Quick Start Guide
- Zscaler Support: Best Practices Guide
- How do I give Zscaler support engineers access to my organization's admin portal?
- Configuring GRE Tunnels
- How do I configure IPsec VPN tunnels?
- IPsec VPN Configuration Example: Cisco ASA 5505
- SAML Configuration Example: Microsoft Azure
- SAML Configuration Example: ADFS
- About Zscaler Shift
- Zscaler is Expanding Its Zsone Global Footprint
- Zscaler is Expanding Its Zsnet Global Footprint
- Zscaler is Expanding Its Zstwo Global Footprint
- Zscaler is Expanding Its Zscloud Global Footprint
- Zscaler is Ending Support for Adobe Flash Cookies
Support Options
Zscaler global support is available around the clock, with dedicated customer support engineers providing personalized assistance to ensure that customers are getting the most value from our products. Our support engineers have significant experience in networking and security, working closely with operations, sales, and engineering teams to ensure rapid response and resolution.
STANDARD
PREMIUM
PREMIUM PLUS
Zscaler Support At-A-Glance
Access 24 X 7 X 365
Phone / Web Portal / Admin UI
Online Training, User Guides, Articles
Support Experience Level
Escalation Window for Severity 1 issues
TAM Engagement
Level 1 Engineer
(Pool)
8x5 - Local Time
Level 2 Engineer
(Pool)
24X7
TAM
(Designated - business hours)
24X7
Weekly, Monthly, Quarterly
SLA Goals
P1 Response
2 hrs
30 min
15 min
P2 Response
4 hrs
1 hr
30 min
P3 Response
12 hrs
3 hrs
2 hrs
P4 Response
48 hrs
4 hrs
4 hrs
Regional Support
Americas
- USA Toll Free:
+1-800-953-3897
- Global Direct:
+1-408-701-0534
EMEA
- UK :
+44 20 3514 2748
- France:
+33-1-7418-1777
- Germany:
+49-2-21-8282-9199
- Netherlands:
+31-3-0808-0255
Asia/Pacific
- Australia:
+61-2-8417 2939