Adding a User Account

Watch a video about User Management, including how to add a user.

Zscaler provides a number of ways to provision users, groups, and departments as described in Choosing Provisioning and Authentication Methods. You can also add users when you configure policies. This article describes how to manage user accounts in the User Management page of the Zscaler admin portal. From the User management page of the admin portal, you can add individual user accounts. When you add users, you must specify their groups and departments.

You can use a CSV file to add multiple users at once.

To add a user:

  1. Go to Administration > Authentication > User Management.
  2. Click Add User and specify the following information about the user:
    • User ID: Enter a user ID. The user ID consists of a user name and domain name in email format. Enter the user name and if your organization has more than one domain, select the domain name. Note that the username must be in the form of an email address. It does not have to be a valid email address, but it must be unique, and its domain must belong to the organization.
    • User Display Name: Enter a display name for the user. Typically, the full name of the user. This appears when choosing users for policies.
    • Groups: Select the group(s) to which the user belongs. Groups are used in policies. You can control access to apps based on user groups.
    • Departments: Select the department to which the user belongs. Departments are used in policies and reports. Unlike groups, a user can belong to only one department.
    • Comments: Optionally, enter additional notes or information. The content cannot exceed 10,240 characters.
    • Password: Enter the user’s password. If you selected password as the authentication method, it must follow the guidelines that you defined.
    • Confirm Password: Retype the user's password.
    • Temporary Authentication Email: Enter a valid email address if you selected One-time Token or One-time Link as the temporary authentication method.
  3. Click Save.
  4. Repeat the procedure for each new user.
  5. Activate the change.