About Groups

Groups are used in policies. You can control access to apps based on user groups. For example, you can define groups and policies based on the apps that users are allowed to access. You can create a Facebook-users group and a twitter-users group, define a policy that allows access to Facebook and apply it to the Facebook-users group, and define another policy that allows access to twitter and apply it to the twitter-users group. Users can belong to one or both groups, depending on their business needs. A user can belong to up to 128 groups.

Zscaler provides a number of ways to provision user accounts, groups, and departments as described in Choosing Provisioning and Authentication Methods. You can also add groups when  you configure policies. This article describes how to manage groups in the User Management page of the admin portal.

  1. Add a group. See How do I add a group?
  2. Download a CSV file that lists all configured groups.
  3. Import multiple groups with a CSV file.
  4. Download a sample import CSV file.
  5. View a list of configured groups.
  6. Search for a configured group.
  7. Edit a configured group. See How do I edit, delete, or duplicate items in the admin portal?
  8. View the default Service Admin group.
  9. Modify the table and its columns. See How do I use tables in the admin portal?
  10. View the Users page. See About Users.
  11. View the Departments page. See About Departments.

About Groups

  1. Navigate to Administration > AuthenticationUser Management.
  2. Click the Groups tab.
  3. Click Download.

NOTE: You cannot import the downloaded file because it uses a different format. The file that you import must be in the same format as the sample CSV file provided when you click Sample Import CSV file.

  1. Go to Administration > Authentication > User Management.
  2. Click Sample Import CSV file to download the group information template.
  3. Enter your group information in the CSV file template.
  4. Once you have the CSV file in the correct format, click Import.
  5. From the Import Groups window, click Choose file, and navigate to the CSV file you want to import.
  6. Click Import.

The service displays the import results. If it failed to import certain records, the service includes these details in the results.

Click Sample Import CSV file to download the sample CSV file. Use it as a template to enter your group information and ensure that the format of your entries is correct before importing the CSV file.