About the Company Profile


About the Company Profile

The Zscaler service automatically creates a profile for your organization. To view your organization's profile, go to Administration > Settings > Company Profile.

  • Review your organization information.
  • Upload a logo. The service supports JPG, GIF, and PNG image files of 10K size or smaller.
     Your company logo appears in the login form that the service displays when users authenticate to the Zscaler service and in the user notifications that the service displays when policy violations occur.
  • Update key contacts. 
  • Click the Subscriptions tab to view subscriptions. See How do I view subscriptions?

To review your organization information, follow the instructions below.

  1. Go to Administration > Settings > Company Profile.
  2. The Organization tab displays general information:
    • The service automatically assigns your organization a Company ID. You may be asked to provide this ID when requesting Customer Support.
    • The service displays the organization Name and Domains that you provided. Your organization name appears in the login form that the service displays when users authenticate to the Zscaler service and in the user notifications that the service displays when policy violations occur.
  3. Enter the primary address of your organization.
  4. Select the Primary Time Zone of your corporate headquarters. The time zones listed are those within the geographic location of your primary address. 

NOTE: The primary time zone is used when your organization synchronizes user, group and department information from a directory server.

  1. Click Save and activate the change.

 

Ensure that the key contacts are current so they can open support tickets for your organization. 

To update your key contacts, follow the instructions below.

  1. Go to Administration > Settings > Company Profile.
  2. Enter the names, titles, email addresses and phone numbers of the following key contacts:
    • Technical Contacts: Anyone listed here is authorized to open Support tickets with the Zscaler service.
    • Billing Contacts: Anyone listed here is authorized to open Support tickets with the Zscaler service.
    • Business Contacts: The service displays the primary contact information that you provided. You can edit the Title and Phone.
  3. Click Save and activate the change.