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Digital Experience Monitoring (ZDX)

Accessing and Navigating the ZDX Admin Portal

This article covers the following topics:

  • After your organization is provisioned for ZDX, you can access the ZDX Admin Portal.

    When the Sign In page appears:

    1. Enter your Login ID and your credentials as required.

      If ZIdentity is enabled for ZDX, the login process changes to:

      1. Enter Login ID and then click Next.
      2. After a redirection to the ZIdentity Landing page, enter credentials as required.
    2. Click Next.
    3. If your organization has tenants provisioned on multiple Zscaler clouds, a drop-down menu displays the available clouds to choose from. Click the drop-down arrow for Select Cloud App Tenant, and select the cloud you want to probe.
    4. Click Submit.

    With ZIdentity

    If you're subscribed to ZIdentity:

    1. Based on your organization's authentication preference, sign in to the ZIdentity Landing Page using one of the following methods:

        1. Enter your Login ID. If you want the service to remember your login ID the next time you log in, select Remember Me.

          ZIdentity Login screen with blurred Login ID and Remember Me option selected..

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        2. Click Next.

        3. Enter your Password and click Sign In.

        4. Based on your organization's MFA policy, two-factor authentication (2FA) is required. Complete your 2FA to access the ZIdentity Landing Page.

          If you forget your password or want to configure a different secondary authenticator, click Having trouble signing in? > Reset Password or Reset Second Factor, and a reset email is sent to your email ID. The reset link within the email expires after 5 minutes. To learn more, see Resetting the Login Credentials or MFA.

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      • If your account is configured with MFA, you can sign in using an email OTP as well:

        1. Enter your Login ID. If you want the service to remember your login ID the next time you log in, select Remember Me.

        2. Click Next and then, click Other Sign-in Options.

          The Sign-in Options window appears.

        3. In the Sign-in Options window, click Email OTP.

        4. Enter the OTP sent to your email address and click Sign In. The OTP expires after two minutes. If the OTP expires or you don't receive an OTP, click Resend to receive another OTP after 60 seconds.

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        1. Enter your Login ID. If you want the service to remember your login ID the next time you log in, select Remember Me.

        2. Select Sign-in using Security Key or Biometric.

        3. Click Next.

        4. Based on your configuration, enter your security key or complete the biometric to access the ZIdentity Landing Page.

          If you want to configure with a different security key or biometric, click Having trouble signing in? > Reset Security Key or Biometric, and a reset email is sent to your email ID. The reset link within the email expires after 5 minutes. To learn more, see Resetting the Login Credentials or MFA.

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    2. Click the Zscaler Digital Experience tile to access the ZDX Admin Portal.

      You are redirected to the ZDX Admin Portal.

    If your login attempt fails more than three times, your account is locked for 30 minutes. Any ZDX admin can reset your password during this time.

    To simultaneously access the Zscaler Admin Portal of two different Zscaler services, you must either use a private browser or open each Zscaler service on different browsers. If you access the Admin Portals of multiple Zscaler services on different tabs of the same browser, the first accessed UI session is automatically redirected to the Admin Portal of the latest accessed service.

    For example, if you log in to the ZDX Admin Portal on one tab of your browser and later log in to the ZIA Admin Portal on a different tab of the same browser, then the tab logged into the ZDX Admin Portal automatically redirects you to the most recently accessed ZIA Admin Portal.

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  • When you log in for the first time, the ZDX Admin Portal displays a EUSA. Click Accept to accept the EUSA.

    If you click Cancel, you have read-only access in the portal until one admin per organization accepts it. A reminder also appears at the top of the portal every time you log in until an admin accepts the EUSA.

    Accessing the EUSA in the ZDX Portal

    To access the EUSA if you did not accept it the first time, click the reminder notification. The EUSA appears and you can accept it. This notification disappears after the EUSA is accepted.

    You can read the full EUSA at https://www.zscaler.com/legal/end-user-subscription-agreement.

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  • The ZDX Admin Portal has the following items in the left-side navigation:

    Navigation menu in the ZDX Admin Portal

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When you're ready to begin configuring ZDX, see the Step-by-Step Configuration Guide for ZDX.

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