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Experience Center

Signing in to the Admin Portal

This article covers the following topics:

  • After your organization is provisioned, you can access the Admin Portal at https://console.zscaler.com.

    When the Sign In page appears:

    1. Enter your Login ID and select the Remember my Login ID checkbox if you want the service to remember your username the next time you log in.
    2. Click Next.
    3. If you have access to multiple Zscaler clouds or tenants, select the one you want to use and click Proceed. Your selection is saved for future logins. You can change the default cloud and tenant in Account Settings.

    4. Based on your organization's authentication preference, sign in to the ZIdentity Landing Page using one of the following methods:

        1. Enter your Login ID and select Remember me if you want the service to remember your login ID the next time you log in.
        2. Click Next.
        3. Enter your Password and click Sign In.

        If you forget your password, click Having trouble signing in? > Reset Password, and a reset email is sent to your email ID. The password reset link within the email expires after 5 minutes. To learn more, see Resetting the Password or MFA.

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        1. Enter your Login ID and select Remember me if you want the service to remember your login ID the next time you log in.
        2. Click Next.
        3. Enter your Password and click Sign In.
        4. Based on your organization's MFA policy, two-factor authentication (2FA) is required. Complete your 2FA to access the ZIdentity Landing Page.

        If you forget your password or want to configure a different secondary authenticator, click Having trouble signing in? > Reset Password or Reset Second Factor, and a reset email is sent to your email ID. The reset link within the email expires after 5 minutes. To learn more, see Resetting the Password or MFA.

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      • If your account is configured with MFA, you can sign in using an email OTP as well:

        1. Enter your Login ID and select Remember me if you want the service to remember your login ID the next time you log in.
        2. Click Next, then click Email OTP.
        3. Enter the OTP sent to your email address and click Sign In. The OTP expires after two minutes. If the OTP expires or you don't receive an OTP, click Resend to receive another OTP after 60 seconds.
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        1. Enter your Login ID and select Remember me if you want the service to remember your login ID the next time you log in.
        2. Select Sign-in using Security Key or Biometric.
        3. Click Next.
        4. Based on your configuration, enter your security key or complete the biometric to access the ZIdentity Landing Page.

        If you want to configure with a different security key or biometric, click Having trouble signing in? > Reset Security Key or Biometric, and a reset email is sent to your email ID. The reset link within the email expires after 5 minutes. To learn more, see Resetting the Password or MFA.

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    If you are an admin or user with access to Internet & SaaS features within the Admin Portal and you have 5 unsuccessful attempts to sign in within one minute, your account is locked out for 5 minutes. The failed attempts are recorded in the audit log. Audit logs are stored for up to 6 months.

    If you are an admin or user with access to Private Applications features within the Admin Portal and you have three unsuccessful attempts to sign in, your account is locked out for 30 minutes. However, another admin with the same level of access or a full admin can reset your password.

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  • The Admin Portal has the following items in the top navigation:

    • Click the Analytics menu to view dashboards and reports that allow you to analyze your organization's traffic, application security, user experience, and more. By default, enhanced dashboards and reports that are unique to the Unified Experience are displayed. To display classic reports for Internet & SaaS, Private Applications, etc., select the Switch to Existing Reports toggle.

      To learn more about Unified Experience and classic reports, see Analytics.

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    • Click the Administration menu to view and configure administration settings for various Zscaler services. To learn more, see Administration.

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    • Click the Policies menu to view and configure policies for various Zscaler services. To learn more, see Policies.

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    • Click the Infrastructure menu to configure networking settings for various Zscaler services. To learn more, see Infrastructure.Close

    • Click the Logs menu to configure log streaming and other log-related settings. To learn more, see Logs.

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    • Click the Help icon to access the Zscaler Help Portal, where you can find technical documentation that includes, but is not limited to, overview, configuration, and deployment information. You can also access Zscaler support, legal notices, and subscription agreements.

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    • Click the Activation icon to activate configuration changes that impact Internet & SaaS features. To learn more, see Saving and Activating Changes in the Admin Portal.

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    • Click the Account icon to switch among Zscaler clouds and tenants (if applicable), view your user name and organization information, and view or change your password, display language, or time zone. To learn more, see Customizing Your Account Settings. If you want to sign out of your account, click Sign Out.

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  • During the scheduled maintenance and regular upgrade periods, the Admin Portal is in read-only mode. You can view content and navigate through the Admin Portal to view various details.

    You cannot configure or edit any parameters when the Admin Portal is in read-only mode. After the upgrade is complete, the Admin Portal automatically refreshes and enables editing.

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If you need to onboard users, see Setting up Secure Access.

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