Departments are used in policies and reports, so consider your reporting needs when defining departments in the Zscaler service. Ensure that the departments are structured according to your reporting needs so that you get the desired department-based reports.

Unlike groups, a user can belong to only one department. The service tracks usage at the user level. If a user belonged to multiple departments, then they would be reported multiple times. Additionally, with the role-based admin feature, administrators can have control over a set of users in a department. When you set up administrators, you can define their scope by department. If users belong to more than one department, this can cause conflicts.

Zscaler provides a number of ways to provision users, groups, and departments as described in ZIdentity Authentication. You can also add departments when you configure policies. This article describes how to manage departments on the Departments page as well as provides an overview of its features. You can add up to 140K departments as described in ZIdentity Departments. For a complete list of ranges and limits per feature, see Ranges & Limitations.

About the Departments Page

On the Departments page (Administration > Identity > Internet & SaaS > User Management > Departments), you can do the following:

1. Download a CSV file that lists your departments.
2. Search for a configured department.
3. View a list of configured departments. For each department, you can see the name of the departments.
4. Modify the table and its columns.
5. View a configured department.
6. Go to the Users page.
7. Go to the Groups page.