• Accessing the Zscaler Client Connector Portal

  You can access the Zscaler Client Connector Portal through one of the following Zscaler Admin Portals:

  • ZIA Admin Portal

    In the ZIA Admin Portal, go to Policy > Zscaler Client Connector Portal.

    

    If you're subscribed to ZIdentity, this link does not display in the ZIA Admin Portal and you must access the portal from the ZIdentity Landing Page.

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  • ZPA Admin Portal

    In the ZPA Admin Portal, click the Client Connector icon from the left-side navigation.

    

    If you're subscribed to ZIdentity, this link does not display in the ZPA Admin Portal and you must access the portal from the ZIdentity Landing Page.

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  • ZDX Admin Portal

    In the ZDX Admin Portal, go to Administration > Client Connector Portal.

    

    If you're subscribed to ZIdentity, this link does not display in the ZDX Admin Portal and you must access the portal from the ZIdentity Landing Page.

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  • ZIdentity Landing Page

    If you're subscribed to ZIdentity:

    1. Log in to the ZIdentity Landing Page

       Based on your organization's authentication preference, sign in to the ZIdentity Landing Page using one of the following methods:

       • Password

         1. Enter your Login ID. If you want the service to remember your login ID the next time you log in, select Remember Me.

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         2. Click Next.

         3. Enter your Password and click Sign In.

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         4. Based on your organization's MFA policy, two-factor authentication (2FA) is required. Complete your 2FA to access the ZIdentity Landing Page.

            If you forget your password or want to configure a different secondary authenticator, click Having trouble signing in? > Reset Password or Reset Second Factor, and a reset email is sent to your email ID. The reset link within the email expires after 15 minutes. To learn more, see Resetting the Login Credentials or MFA.

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       • Email One-Time Password (OTP)

         If your account is configured with MFA, you can sign in using an email OTP as well:

         1. Enter your Login ID. If you want the service to remember your login ID the next time you log in, select Remember Me.

         2. Click Next and then, click Other Sign-in Options.

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            The Sign-in Options window appears.

         3. In the Sign-in Options window, click Email OTP.

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         4. Enter the OTP sent to your email address and click Sign In. The OTP expires after 15 minutes. If the OTP expires or you don't receive an OTP, click Resend to receive another OTP after 60 seconds.

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       • Security Key or Biometric
         1. Enter your Login ID. If you want the service to remember your login ID the next time you log in, select Remember Me.

         2. Select Sign-in using Security Key or Biometric.

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         3. Click Next.

         4. Based on your configuration, enter your security key or complete the biometric to access the ZIdentity Landing Page.

            If you want to configure with a different security key or biometric, click Having trouble signing in? > Reset Security Key or Biometric, and a reset email is sent to your email ID. The reset link within the email expires after 15 minutes. To learn more, see Resetting the Login Credentials or MFA.

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    2. Click the Zscaler Client Connector tile to access the Zscaler Client Connector Portal.

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    You are redirected to the Zscaler Client Connector Portal.

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  Your Zscaler Client Connector Portal session expires after one hour and you are automatically redirected to the previous Zscaler Admin Portal, where you might need to authenticate.

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• Navigating within the Zscaler Client Connector Portal

  The Zscaler Client Connector Portal has the following items in the left-side navigation:

  

  • Dashboard: Click to view dashboard information about enrolled devices. To learn more, see About the Zscaler Client Connector Portal Dashboard.
  • Enrolled Devices: Click to view a list of enrolled devices and view device fingerprint information. To learn more, see About Enrolled Devices.

  • App Profiles: Click to configure Zscaler Client Connector profiles that control:

    • Whether users must enter an admin-provided password in order to log out of, disable, or uninstall the app.
    • The forwarding profile for Zscaler Internet Access (ZIA)) and Zscaler Private Access (ZPA).

    To learn more about app profiles, see About Zscaler Client Connector Profiles.

  • Administration: Click to configure the different administration settings for Zscaler Client Connector. To learn more, see the following:
    • Client Connector App Store
    • Client Connector Notification
    • Audit Logs
    • Forwarding Profile
    • Trusted Networks
    • Client Connector Support
    • Zscaler Service Entitlement
    • User Agent
    • Client Connector IdP
    • Device Posture
    • ZIA Posture Profile
    • Application Bypass
    • Dedicated Proxy Port
    • Public API
    • Platform Settings
    • Administration Management
    • Device Groups
    • ZPA Partner Logins
  • Profile: Hover and select Switch to Old UI under Choose a View to return to the previous Zscaler Client Connector Portal view. To change the language, choose your desired language from the Language drop-down menu.
  • Logout: Click to leave the Zscaler Client Connector Portal and return to the ZIA Admin Portal or ZPA Admin Portal.
  • Versions: Select this option to display the required OS version next to the feature that is version-dependent.
  • Help: Click to go to the Zscaler Help Browser, where you can find documentation that provides information and configuration guides about Zscaler Client Connector.

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• Maintenance and Upgrades

  During the scheduled maintenance and regular upgrade periods, the Zscaler Client Connector Portal is in read-only mode. You can view the Dashboard content and navigate through the Zscaler Client Connector Portal to view various details.

  You cannot configure or edit any parameters when the Zscaler Admin Portal is in read-only mode. After the upgrade is complete, the Zscaler Admin Portal automatically refreshes and editing is enabled.

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When you are ready to configure Zscaler Client Connector, see the Step-by-Step Configuration Guide for Zscaler Client Connector.