This guide provides information on configuring webhooks using Slack for alerts in Digital Experience Monitoring per user requirements. Incoming webhooks provide a simple way to post messages from Digital Monitoring Experience to Slack. The incoming webhook provides a unique URL that sends a JSON payload with the message text.

Configuring a Webhook for a Paid Slack Subscription

A paid Slack subscription is required to use the Slack Workflow Builder.

To configure a workflow for your Slack application to send notifications to a selected Slack channel:

1. In your Slack application, go to Workspace > Tools > Workflow Builder.

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2. In the Workflow Builder, click Create.

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1. Enter a name for the workflow.
2. Select Webhook - Advanced.

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3. Add variables as needed for Digital Experience Monitoring alerts. These variables dictate which fields from the webhook notification are displayed in the Slack notification.

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Click Save.

4. Select the action for this webhook. In the sample image, the action sends a message to the selected Slack channel. You can adjust the message as preferred.

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Click Save.

5. Click Publish Changes.
6. In your desktop Slack app, go to Workspace > Tools > Workflow Builder.
7. Select your newly created workflow and go to Edit > Webhook > Copy URL.

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8. Create a webhook in Digital Experience Monitoring.
9. In the Add Webhook window:
   1. Name: Enter a webhook name.
   2. Status: Select Enable.
   3. URL: Enter your copied URL from step 7.
   4. Authentication Type: Select Token.
   5. Bearer Token: Enter any text as Slack does not require a bearer token and only the URL.
10. Click Test Webhook and verify the test result appears on the assigned Slack channel.
11. Click Save.

Configuring a Webhook for a Free Slack Subscription

To configure a workflow for your free Slack application to send notifications to the select Slack channel:

1. On your desktop Slack application's workspace, go to Slack's Your Apps website.
2. Click Create an App.

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3. Select From scratch.

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4. In the Name app & choose workspace window:
   1. App Name: Enter a name for your application.
   2. Pick a workspace to develop your app in: Assign a workspace for your application.

Click Create App.

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5. After the redirection to the Slack settings page, go to Features > Incoming Webhooks.
6. Enable Activate Incoming Webhooks.
7. After the Slack settings page refreshes, click Add New Webhook to Workspace.
8. Select an existing channel or create a new one to send the webhook messages to.
9. Click Copy for the webhook URL.
10. Create a webhook in Digital Experience Monitoring.
11. In the Add Webhook window:
    1. Name: Enter a webhook name.
    2. Status: Select Enable.
    3. URL: Enter your copied URL from step 9.
    4. Authentication Type: Select Token.
    5. Bearer Token: Enter any text as Slack does not require a bearer token and only the URL.
12. Click Test Webhook and verify the test result appears on the assigned Slack channel.
13. Click Save.