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Risk360

Accessing and Navigating the Risk360 Admin Portal

This article covers the following topics:

  • To access the Risk360 Admin Portal:

    1. Open the Risk360 Admin Portal in your browser.

    2. Enter your Login ID and select the Remember my Login ID checkbox if you want the service to remember your username the next time you log in.

      Risk360 Sign In Page

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    3. Click Next.
    4. Based on whether the ZIdentity service is enabled for the account or not, one of the following authentication flows appears:

      • The Zscaler service redirects you to the ZIdentity authentication page.

        Based on your organization's authentication preference, sign in to the ZIdentity service using one of the following methods:

        • Enter your Password and click Sign In. If you forget your password, click Having trouble signing in? > Reset Password, and a reset email is sent to your email ID. The password reset link within the email expires after 5 minutes. To learn more, see Resetting the Password or MFA.

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          1. Enter your Password and click Sign In.
          2. Based on your organization's MFA policy, two-factor authentication (2FA) is required. Complete your 2FA to access the ZIdentity Landing Page.

          If you forget your password or want to configure a different secondary authenticator, click Having trouble signing in? > Reset Password or Reset Second Factor, and a reset email is sent to your email ID. The reset link within the email expires after 5 minutes. To learn more, see Resetting the Password or MFA.

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        • A screenshot with blurred login ID, displaying password field and highlighted Other Sign-in Options.

          If your account is configured with MFA, you can sign in using a email OTP as well:

          1. Click Email OTP.
          2. Enter the OTP received to your email address and click Sign In. The OTP expires after two minutes. If the OTP expires or you don't receive an OTP, click Resend to receive another OTP after 60 seconds.
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          1. Select Sign-in using Security Key or Biometric.
          2. Click Next.
          3. Based on your configuration, enter your security key or complete the biometric to access the ZIdentity Landing Page.

          If you want to configure with a different security key or biometric, click Having trouble signing in? > Reset Security Key or Biometric, and a reset email is sent to your email ID. The reset link within the email expires after 5 minutes. To learn more, see Resetting the Password or MFA.

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        After a successful authentication by the ZIdentity service, you're redirected to the ZIdentity Admin Portal.

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      • The Pasword page appears.

        1. In the Password for field, enter your Risk360 Admin Portal password.

        2. Click Sign In.

          Click Back if you want to go back to the Sign In page.

        After a successful authentication by the Risk360 service, you're logged in to the Risk360 Admin Portal.

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    With ZIdentity

    If you're subscribed to ZIdentity:

    1. Based on your organization's authentication preference, sign in to the ZIdentity Landing Page using one of the following methods:

        1. Enter your Login ID. If you want the service to remember your login ID the next time you log in, select Remember Me.

          ZIdentity Login screen with blurred Login ID and Remember Me option selected..

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        2. Click Next.

        3. Enter your Password and click Sign In.

        4. Based on your organization's MFA policy, two-factor authentication (2FA) is required. Complete your 2FA to access the ZIdentity Landing Page.

          If you forget your password or want to configure a different secondary authenticator, click Having trouble signing in? > Reset Password or Reset Second Factor, and a reset email is sent to your email ID. The reset link within the email expires after 15 minutes. To learn more, see Resetting the Login Credentials or MFA.

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      • If your account is configured with MFA, you can sign in using an email OTP as well:

        1. Enter your Login ID. If you want the service to remember your login ID the next time you log in, select Remember Me.

        2. Click Next and then, click Other Sign-in Options.

          See image.

          The Sign-in Options window appears.

        3. In the Sign-in Options window, click Email OTP.

        4. Enter the OTP sent to your email address and click Sign In. The OTP expires after 15 minutes. If the OTP expires or you don't receive an OTP, click Resend to receive another OTP after 60 seconds.

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        1. Enter your Login ID. If you want the service to remember your login ID the next time you log in, select Remember Me.

        2. Select Sign-in using Security Key or Biometric.

        3. Click Next.

        4. Based on your configuration, enter your security key or complete the biometric to access the ZIdentity Landing Page.

          If you want to configure with a different security key or biometric, click Having trouble signing in? > Reset Security Key or Biometric, and a reset email is sent to your email ID. The reset link within the email expires after 15 minutes. To learn more, see Resetting the Login Credentials or MFA.

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    2. Click the Risk360 tile to access the Risk360 Admin Portal. If you have multiple tenants provisioned to the Risk360 service, click on the Risk360 service access tile for the tenant that you want to access.

    You are redirected to the Risk360 Admin Portal.

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  • The Risk360 Admin Portal has the following items in the left-side navigation:

    • Search for items within the left-side navigation.

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    • Click Dashboard to view various risk scores and trends for your organization. To learn more, see About Dashboard.

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    • Click Factors to view the factors affecting your organization's risk score. To learn more, see About Risk360 Factors.

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    • Click Assets to view risk scores, trends, and more for your organization's assets. To learn more, see About Asset-Level Risk.

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    • Click Insights to view the problems discovered within your organization that are impacting your risk score. To learn more, see About Insights.

    • Click Financial Risk to view the metrics that are contributing to your organization's financial risk exposure. To learn more, see About Financial Risk.

    • Click Frameworks to view various risk frameworks integrated with the Risk360 service. To learn more, see Analyzing Risk With MITRE ATT&CK and Analyzing Risk With NIST CSF.

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    • Click Reports to download your Risk360 analysis report for the time period of your choice. To learn more, see Downloading Risk360 CISO Reports.

    • Click Administration to manage your admins. To learn more, see:

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    • Click Alerts to configure alerts for various criteria. To learn more, see About Alerts.

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    • Click EASM to access the EASM Admin Portal. To learn more, see What is Zscaler EASM?

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    • Click Profile to view your username, organization ID, cloud name, and current SKU. You can also change your password on the My Profile page. To learn more, see Managing Your Admin Account.

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    • Click Help to view the help menu. From this menu, you can do the following:

      • Zscaler Help Portal: This redirects you to the Help Portal, where you can find documentation that provides background information, as well as configuration guides about Risk360 and other Zscaler products.
      • Submit a Ticket: This redirects you to the Risk360 Support Portal where you can submit help tickets to Zscaler Support.
      • Remote Assistance: If you need Zscaler Support engineers to securely and remotely log in to your Risk360 Admin Portal for troubleshooting purposes, you can update this setting.
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    • Click Logout to log out of the Risk360 Admin Portal when you are done.

    You can also search for an item using the Search field at the top.

    The Risk360 Admin Portal

    A few items are populated after clicking on any of the Administration pages. The left-side navigation is updated to show the following additional items:

    • Click Activation to activate saved changes and to view the activation status. To learn more, see Saving and Activating Changes in the Portal.

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    • Click Risk360 Home to navigate back to Risk360 analytic pages (i.e., Dashboard, Factors, Insights, etc.).

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    • Click the Notification icon to view notifications.

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    • Hover over the Profile icon to view your username, organization ID, and to select a color theme for your Risk360 Admin Portal. Click the Profile icon to customize your account settings on the My Profile page. To learn more, see Customizing Your Admin Account Settings.

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    • Click the Help icon to view the help menu. From this menu, you can do the following:

      • Remote Assistance: If you need Zscaler Support engineers to securely and remotely log in to your Risk360 Admin Portal for troubleshooting purposes, you can update this setting.
      • Zscaler Help Portal: This redirects you to the Help Portal, where you can find documentation that provides background information, as well as configuration guides about Risk360 and other Zscaler products.
      • Submit a Ticket: This redirects you to the Risk360 Support Portal where you can submit help tickets to Zscaler Support.
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    The Risk360 Admin Portal

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Related Articles
Accessing and Navigating the Risk360 Admin PortalSaving and Activating Changes in the Risk360 Admin PortalSearching in the Risk360 Admin PortalUsing the Zscaler Help BrowserViewing and Managing Your Admin AccountCustomizing Your Admin Account SettingsEditing or Deleting Items in Risk360Using Tables in Risk360