Zscaler Support configures a super admin role, which has access to all the functions in the Business Insights Admin Portal, and emails you requesting the password to be set for that role. After you set the password, take note of your login ID used for accessing the Business Insights Admin Portal.

When the Sign In page appears:

1. Enter your Login ID and select the Remember my Login ID checkbox if you want the service to remember your username the next time you log in.

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2. Click Next.
3. Select the Zscaler cloud from the Select Cloud App Tenant drop-down menu.
4. Based on whether the ZIdentity service is enabled for the account or not, one of the following authentication flows appears:
   • For ZIdentity-Enabled Account

     The Zscaler service redirects you to the ZIdentity authentication page.

     Based on your organization's authentication preference, sign in to the ZIdentity service using one of the following methods:

     • Password

       Enter your Password and click Sign In. If you forget your password, click Having trouble signing in? > Reset Password, and a reset email is sent to your email ID. The password reset link within the email expires after 5 minutes. To learn more, see Resetting the Password or MFA.

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     • Multi-Factor Authentication (MFA)
       1. Enter your Password and click Sign In.
       2. Based on your organization's MFA policy, two-factor authentication (2FA) is required. Complete your 2FA to access the ZIdentity Landing Page.

       If you forget your password or want to configure a different secondary authenticator, click Having trouble signing in? > Reset Password or Reset Second Factor, and a reset email is sent to your email ID. The reset link within the email expires after 5 minutes. To learn more, see Resetting the Password or MFA.

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     • Email One-Time Password (OTP)

       

       If your account is configured with MFA, you can sign in using a email OTP as well:

       1. Click Email OTP.
       2. Enter the OTP received to your email address and click Sign In. The OTP expires after two minutes. If the OTP expires or you don't receive an OTP, click Resend to receive another OTP after 60 seconds.

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     • Security Key or Biometric
       1. Select Sign-in using Security Key or Biometric.
       2. Click Next.
       3. Based on your configuration, enter your security key or complete the biometric to access the ZIdentity Landing Page.

       If you want to configure with a different security key or biometric, click Having trouble signing in? > Reset Security Key or Biometric, and a reset email is sent to your email ID. The reset link within the email expires after 5 minutes. To learn more, see Resetting the Password or MFA.

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     After a successful authentication by the ZIdentity service, you're redirected to the Business Insights Admin Portal.

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   • For Account Without ZIdentity

     The Password page appears.

     1. In the Password field, enter your Business Insights Admin Portal password.

     2. Click Sign In.

        Click Back if you want to go back to the Sign In page.

     After a successful authentication by the Business Insights service, you're logged in to the Business Insights Admin Portal.

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With ZIdentity

If you're subscribed to ZIdentity:

1. Log in to the ZIdentity Landing Page.

   Based on your organization's authentication preference, sign in to the ZIdentity Landing Page using one of the following methods:

   • Password

     1. Enter your Login ID. If you want the service to remember your login ID the next time you log in, select Remember Me.

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     2. Click Next.

     3. Enter your Password and click Sign In.

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     4. Based on your organization's MFA policy, two-factor authentication (2FA) is required. Complete your 2FA to access the ZIdentity Landing Page.

        If you forget your password or want to configure a different secondary authenticator, click Having trouble signing in? > Reset Password or Reset Second Factor, and a reset email is sent to your email ID. The reset link within the email expires after 5 minutes. To learn more, see Resetting the Login Credentials or MFA.

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   • Email One-Time Password (OTP)

     If your account is configured with MFA, you can sign in using an email OTP as well:

     1. Enter your Login ID. If you want the service to remember your login ID the next time you log in, select Remember Me.

     2. Click Next and then, click Other Sign-in Options.

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        The Sign-in Options window appears.

     3. In the Sign-in Options window, click Email OTP.

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     4. Enter the OTP sent to your email address and click Sign In. The OTP expires after two minutes. If the OTP expires or you don't receive an OTP, click Resend to receive another OTP after 60 seconds.

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   • Security Key or Biometric
     1. Enter your Login ID. If you want the service to remember your login ID the next time you log in, select Remember Me.

     2. Select Sign-in using Security Key or Biometric.

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     3. Click Next.

     4. Based on your configuration, enter your security key or complete the biometric to access the ZIdentity Landing Page.

        If you want to configure with a different security key or biometric, click Having trouble signing in? > Reset Security Key or Biometric, and a reset email is sent to your email ID. The reset link within the email expires after 5 minutes. To learn more, see Resetting the Login Credentials or MFA.

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2. Click the Business Insights tile to access the Business Insights Admin Portal. If you have multiple tenants provisioned to the Business Insights service, click on the Business Insights service access tile for the tenant that you want to access.

See image.

You are redirected to the Business Insights Admin Portal.

When you log in for the first time, the Business Insights Admin Portal displays a EUSA. Click Accept to accept the EUSA.

If you don't accept EUSA, the service logs you out of the Business Insights Admin Portal.

You can read the full EUSA at https://www.zscaler.com/legal/end-user-subscription-agreement.

The Business Insights Admin Portal has the following items in the left-side navigation:

• Search

  Search for an item in the left-side navigation.

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• Applications

  Click Application to view application insights for discovered, connected, and overlapping apps, as well as their cost-saving opportunities. To learn more, see:

  • About Application Insights
  • About All Applications
  • About Application Configuration

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• Workspace

  Click Workplace to view insights and monitor your workplace. To learn more, see:

  • Analyzing Workplace Insights
  • About Offices and Locations
  • About Department Mapping
  • About Configured Offices

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• Reports

  Click Reports to download your Business Insights analysis report or schedule a report. To learn more, see:

  • Downloading Business Insights Reports.
  • About Scheduled Reports

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• Administration

  Click Administration to manage your admins, their roles, view user accounts, and audit logs. To learn more, see:

  • Understanding Administrator Management Settings
  • About Role Management
  • About Audit Logs
  • Integrating a SaaS Application for Workflow Automation

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• Notifications

  Click Notifications to view any new notifications within the Business Insights Admin Portal.

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• Account

  Click Account to view your username, cloud name, and organization ID. You can also change your password on this page. To learn more, see Managing Your Admin Account.

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• Help

  Click Help to enable remote assistance for your Business Insights Admin Portal. To learn more, see Enabling Remote Assistance.

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• Log Out

  Click Logout to log out of the Business Insights Admin Portal when you are done.

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Use the arrow at the bottom to show or hide the left-side navigation.