To verify connection speed issues, you can use the Zscaler Analyzer app to perform an MTR (My Traceroute) and send the results to Zscaler Support. This test checks the quality of the connection between your device and the ZIA Public Service Edge. For a more in-depth look at Zscaler Analyzer and its features, go to https://zmtr.zscaler.com/.

To download Zscaler Analyzer:

1. Go to https://zmtr.zscaler.com/.
2. Download the Zscaler Analyzer for your operating system. You can download Zscaler Analyzer for Windows or Linux.

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To perform an MTR:

1. Click Start Test to perform the MTR and retrieve your IP address and ZIA Public Service Edge information.

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2. Once the MTR is complete, click Export All Results. The results are saved to a CSV file.

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3. Attach the CSV file to a Zscaler Support ticket and submit it.