This article provides instructions on how to soft remove a device from the Admin Portal as an admin. Soft removing a device does not immediately remove it from the portal. To force remove a device, see Force Removing a Device from the Admin Portal. When you remove a device, Zscaler Client Connector logs out the user but does not uninstall the app from the device. To uninstall the app, see Uninstalling Zscaler Client Connector.

After soft removal, the following circumstances may require you to force remove a device:

• The device state of Device Removal Pending stays on the Device Overview page for more than a day. This means that the user is inactive. If the user becomes active, Zscaler Client Connector sends a keepalive and logs out the user automatically.

  A device can be in Device Removal Pending if the admin soft removed the device from the portal or removed the user in ZIdentity for Internet & SaaS.

• Zscaler Client Connector fails to send the keepalive or Zscaler Client Connector is uninstalled before the keepalive is sent.

To soft remove a device from the Admin Portal:

1. Go to Infrastructure > Connectors > Client > Device Overview.
2. Search for the device you want to remove.
3. Select the checkbox and click Delete from the Actions drop-down menu. The device state changes to Removal Pending.

After the update is complete, typically in one hour, the Removal Pending device state changes to Removed, and the device is removed from the portal.

Device removal can take up to an hour. The end user can click Update Policy on the More window in the app to immediately remove the device from Zscaler Client Connector.