From the App Supportability page, you can configure your users’ access to the support options for Zscaler Client Connector. Your users can access these options by clicking Report an Issue from the More window of Zscaler Client Connector or the Zscaler Client Connector tray icon.

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About Support Options for Users

If you allow users to send support requests, you can also choose who receives the user’s request for support. You can have the support requests go only to your organization’s support admin, or go to both the support admin and to Zscaler Support.

When users send a Report an Issue form from Zscaler Client Connector, an email containing the form data and an attachment of the logs in encrypted form is sent to your organization's support admin and anyone else copied in the CC field. If the option is enabled, a support ticket containing the form data and an attachment of the logs in encrypted form is automatically sent to Zscaler Support as well. Only Zscaler can decrypt the logs.

You specify the email address for your support admin during configuration. Also, if you hide logging controls from the user, the CC field is not displayed.

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Configuring User Access to Support Options

To configure users’ access to the support options:

1. In the Admin Portal, go to Infrastructure > Connectors > Client > App Supportability.
2. On the App Supportability tab:
   • Client Connector App Logs: Select this option to allow users to collect Zscaler Client Connector logs per enrolled device. To fetch logs, go to Enrolled Devices. On the Device Details tab, click Fetch Logs.
   • Enable Support Access in Zscaler Client Connector: Select this option to allow users to access the Report an Issue form. The user's request is sent as an email to the support admin you specify for your organization in the email address field. Encrypted logs are automatically attached to the email.

If you choose to show logging controls (i.e., disable the Hide Logging Controls on Zscaler Client Connector setting), users can also send the same email to addresses entered in the CC field. To learn more, see Configuring User Access to Logging Controls for Zscaler Client Connector.

• Admin Email Address to Send Logs: If you enabled support access, enter the email address of your organization's designated support admin or team. You can enter multiple email addresses separated by commas.
• Enable End User Ticket Submission to Zscaler: If you enabled support access, select this option if you also want a ticket to be automatically sent to Zscaler Support when the user chooses Report an Issue. Encrypted logs are automatically attached to the Zscaler Support ticket.

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4. Click Save.

To learn more about other Zscaler Client Connector Support features, see About Zscaler Client Connector Support.