ITDR
About Logs and System Messages
Zscaler ITDR captures and records user activities, error messages, and debug logs. The Logs page lists these activities or logs under different categories.
Logs and system messages provide the following benefits and enable you to:
- View or export user activities in the Zscaler ITDR Admin Portal.
- View and analyze system-generated error logs that require manual intervention.
- Download debug logs to share with Zscaler Support to perform root cause analysis.
Audit logs are chronological records of user activities that occur in the ITDR Admin Portal. Audit logs record activities such as login attempts, modification or deployment, user profile updates, etc. You can use the audit logs to trace back to the source of a change. The audit logs contain the following information:
- Timestamp: The time when the user activity occurred.
- Username: The user ID of the user that performed the activity.
- Module: The ITDR module on which the activity occurred.
- Description: The description of the user activity.
System messages are error messages that the system generates when a particular ITDR module fails to work as expected. Each message provides the following information:
- Timestamp: The time when the error occurred.
- Category: The component which caused the error.
- Module: The ITDR module on which the error occurred.
- Message: A brief explanation of the error.
- Metadata: The metadata that can be used to get context regarding the error.
- Error: The complete error message when you hover over the Warning icon.
- Count: The number of times the error occurred.
Debug logs are events that occurred in the ITDR Admin Portal. The debug logs help the Zscaler Support team to identify the root cause of a problem and provide a resolution. You can download debug logs from the last 2 hours, 24 hours, or 7 days.
About the Logs Page
On the Logs page (Settings > Logs), you can do the following:
