Experience Center
Identity Proxy Error Codes
Identity Proxy error codes are displayed when the service provider (i.e., cloud app) authentication requests fail. The following table lists the Identity Proxy error codes and troubleshooting tips:
| Error Code | Description | What to Do |
|---|---|---|
| 0x1388 | The organization wasn't found. | The organization is invalid or might have been deleted. |
| 0x1389 | Identity Proxy is disabled for the cloud app. | Enable Zscaler as the IdP proxy for the cloud app. |
| 0x138A | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x138B | An invalid SAML request was received. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x138C | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x138D | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x138E | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x138F | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x1390 | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x1391 | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x1392 | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x1393 | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x1394 | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x1395 | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x1396 | No ID was found in the SAML request. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x1398 | An invalid user, cookie, or session. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x1399 | An invalid user, cookie, or session. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x139A | An invalid user, cookie, or session. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x139B | The timestamp in the SAML request is invalid. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x139C | The version in the SAML request is invalid. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x139D | The SAML request is outdated. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x139E | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x139F | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13A0 | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13A1 | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13A3 | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13A4 | The cloud app in the SAML request isn't supported. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13A5 | The SAML request came from an unknown Public Service Edge. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13A6 | The SAML endpoint is invalid. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x 13A9 | No SAML request was found in the payload. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13AA | No SAML request was found in the payload. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13AB | The SAML request failed to decode. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13AC | The SAML request failed to decode. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13AD | The SAML request path is too long. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13AE | The SAML request was sent to the wrong cloud. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13AF | The user wasn't found. | The user might have been deleted. Re-add the user. |
| 0x13B0 | The user wasn't found. | The user might have been deleted. Re-add the user. |
| 0x13B1 | The user wasn't found. | The user might have been deleted. Re-add the user. |
| 0x13B2 | The user wasn't found. | The user might have been deleted. Re-add the user. |
| 0x13B3 | The user wasn't found. | The user might have been deleted. Re-add the user. |
| 0x13B4 | The domain in the SAML request is invalid. The Zscaler service was unable to perform user transformation. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13B5 | The domain in the SAML request is invalid. The Zscaler service was unable to perform user transformation. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13B6 | An internal error occurred. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13B7 | The cloud app is disabled. | Enable the cloud app for your organization. |
| 0x13B8 | The cloud app configuration was modified during the authentication process. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13B9 | An internal error occurred. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13BA | An internal error occurred. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13BC | The user wasn't found. | The user might have been deleted. Re-add the user. |
| 0x13BD | The SAML request took too long to complete. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13BE | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13BF | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13C0 | A transient cloud issue. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13C1 | The user is stored in the Zscaler Hosted User Database and entered the wrong password. | Check if the user is entering the correct password. |
| 0x13C2 | The user is synchronized with Zscaler Authentication Bridge (ZAB). The Zscaler service was unable to connect to the ZAB. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13C3 | The user is synchronized with Zscaler Authentication Bridge (ZAB). The Zscaler service was unable to connect to the ZAB. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13C4 | The user is synchronized with Zscaler Authentication Bridge (ZAB) and entered the wrong password. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13C5 | An internal error occurred. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13C6 | The user might be authenticated with another organization that doesn't have an identity proxy configured. | The user must log out from their existing Zscaler account and log in using the account with the identity proxy configured. |
| 0x13C7 | There is no key to sign the SAML response. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13C8 | Wrong binding method. The Zscaler service didn't receive a POST request. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13C9 | The organization was deleted during the authentication process. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13CA | The IdP is disabled during the authentication process. | Enable the IdP for your organization. |
| 0x13CB | An invalid cookie. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13CC | The cloud app configuration was disabled or deleted during the authentication process. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13CD | The cloud app configuration was disabled or deleted during the authentication process. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13CE | The SAML request is outdated. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13CF | The SAML request is outdated. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13D0 | The user wasn't found. | The user might have been deleted. Re-add the user. |
| 0x13D1 | The SAML request is outdated. | Retry after a few seconds. If the error persists, contact Zscaler Support. |
| 0x13D2 | An internal error occurred. | Retry after a few seconds. If the error persists, contact Zscaler Support. |