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US Government Customers (FedRAMP): Please use the ZscalerGov Help Portal at https://help.zscalergov.net for US Customer Support.

By requesting support, you authorize Zscaler’s support personnel, only if required, to access your Customer Logs for the limited purposes of responding to, and troubleshooting, this support request.

Ticket submission from the Zscaler Admin portal gets better response time and SLA compliance because it gives us additional info about your account. This form should be used ONLY if you can't reach the Zscaler Admin portal.