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US Government Customers (FedRAMP): For US customer support, please use the Zscaler Help Portal for Government at

By requesting support, you authorize Zscaler’s support personnel to access your customer logs, only if required, for the limited purposes of responding to and troubleshooting this support request.

Ticket submissions from the ZIA Admin Portal provides a better response time and SLA compliance because it gives Zscaler additional information about your account. This form should be used only if you cannot reach the ZIA Admin Portal.