This Acceptable Use Policy ("AUP") outlines acceptable uses of Zscaler services and products ("Products"). This AUP prohibits uses and activities involving the Products that are illegal, infringe the rights of others, or interfere with or diminish the use and enjoyment of the Products by others. For example, these prohibited uses and activities include using the Products to:

Conduct and Information Restrictions

• Undertake or accomplish any unlawful purpose. This includes, but is not limited to, posting, storing, transmitting or disseminating information, data or material which is libelous, obscene, unlawful, threatening or defamatory, or which infringes the intellectual property rights of any person or entity, or which in any way constitutes or encourages conduct that would constitute a criminal offense, or otherwise violate any local, state, federal, or non-U.S. law, order, or regulation;
• Upload, post, publish, transmit, reproduce, create derivative works of, or distribute in any way information, software or other material obtained through the Products or otherwise that is protected by copyright or other proprietary right, without obtaining any required permission of the owner;
• Transmit unsolicited bulk or commercial messages commonly known as "spam;"
• Send very large numbers of copies of the same or substantially similar messages, empty messages, or messages which contain no substantive content, or send very large messages or files that disrupts a server, account, blog, newsgroup, chat, or similar service;
• Participate in the collection of very large numbers of e-mail addresses, screen names, or other identifiers of others (without their prior consent), a practice sometimes known as spidering or harvesting, or participate in the use of software (including "spyware") designed to facilitate this activity;
• Falsify, alter, or remove message headers;
• Impersonate any person or entity, engage in sender address falsification, forge anyone else's digital or manual signature, or perform any other similar fraudulent activity (for example, "phishing");

Technical Restrictions

• Access any other person's computer or computer system, network, software, or data without his or her knowledge and consent; breach the security of another user or system; or attempt to circumvent the user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other hosts, networks, or accounts without express permission to do so;
• Use or distribute tools or devices designed or used for compromising security or whose use is otherwise unauthorized, such as password guessing programs, decoders, password gatherers, keystroke loggers, analyzers, cracking tools, packet sniffers, encryption circumvention devices, or Trojan Horse programs. Unauthorized port scanning is strictly prohibited;
• Copy, distribute, or sublicense any proprietary software provided in connection with the Products by Zscaler;
• Distribute programs that make unauthorized changes to software (cracks);
• Alter, modify, or tamper with the Products or permit any other person to do the same who is not authorized by Zscaler;

Network and Usage Restrictions

• Restrict, inhibit, or otherwise interfere with the ability of any other entity, to use or enjoy the Products, including posting or transmitting any information or software which contains a worm, virus, or other harmful feature, or generating levels of traffic sufficient to impede others’ ability to use, send, or retrieve information;
• Restrict, inhibit, interfere with, or otherwise disrupt or cause a performance degradation to the Products or any Zscaler (or Zscaler supplier) host, server, backbone network, node or service, or otherwise cause a performance degradation to any Zscaler (or Zscaler supplier) facilities used to deliver the Products;
• Interfere with computer networking or telecommunications service to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abusing operator privileges, and attempts to “crash” a host.

Zscaler Copilot Use

This AUP governs the access and use of interactive AI powered chatbot within Zscaler Products (“Zscaler Copilot”)

Please be advised that Zscaler Copilot is an artificial intelligence chatbot assistant, not a human. While Zscaler Copilot will do its best to assist you, it is a machine learning model without subjective experiences and its outputs are based on generative AI models. By using Zscaler Copilot, you understand and accept that responses may be incomplete, inaccurate, and/or inappropriate as set out in the Product Output Disclaimer. For your privacy and security, do not share any personal or sensitive information.

When using Zscaler Copilot, you may not access, use, or enable others to access or use the Zscaler Copilot in any manner that would be in conflict with these rules:

1. Comply with applicable laws

   Do not violate any applicable law (including but not limited to any manner that promotes, contributes to, or encourages illegal or unlawful activity), including conduct that describes, encourages, supports, or distributes in any form child sexual abuse materials. Do not override safety or privacy filters, controls, or mechanisms.

2. Do not use Zscaler Copilot to harm

   Do not generate, promote, disseminate, or otherwise use or facilitate (1) content that may harm other individuals; (2) adult content, such as erotic chat, pornography, and content meant to arouse sexual excitement; (3) content that may violate or infringe upon the rights of others (including but not limited to intellectual property rights and privacy rights); (4) content that may present a risk of death or bodily harm to individuals (including in relation to illegal drugs, weapons, or self-harm); and (5) other harmful content.
   Do not deceive or mislead others, including but not limited to activity related to plagiarism, scams, phishing or malware, and furtherance of misinformation.
   Do not solicit professional advice (including but not limited to medical, financial, or legal advice) or content to be used for the purpose of engaging in other regulated activities (including but not limited to political campaigning or lobbying). If searching for important information always verify it from authoritative sources, as the chatbot may provide inaccurate or outdated information.

3. Do not misuse our Zscaler Copilot

   Any attempts to exploit the chatbot for malicious purposes like system interference, hacking or distributing malware are not allowed. Similarly, using chatbot interactions for creating training data for other AI systems without Zscaler’s permission is not allowed.

4. Respect the safeguards

   Do not circumvent any safeguards or safety mitigations put in place. Our Zscaler Copilot's responses are generated based on its training, and Zscaler doesn't guarantee complete accuracy or appropriateness of the generated output. Zscaler reserves rights to monitor chatbot interactions and suspend/terminate access for policy violations.

5. Do not input sensitive personal information

   Zscaler does not need or require Customer’s sensitive personal information to provide Zscaler Copilot. Customers should not upload or input sensitive personal information as defined by applicable data privacy laws into Zscaler Copilot. Please ensure that Customer employees and users abide by Customer’s internal data security and privacy policies.

Zscaler reserves rights to monitor Zscaler Copilot interactions and suspend/terminate access due to violation of this policy.

We make every effort to maintain the confidentiality, integrity and security of any information transmitted. However, no data transmission over the internet can be guaranteed as 100% secure.

By using our website and services, you consent to this Acceptable User Policy. We reserve the right to modify this policy at any time.

ZSCALER RESERVES THE RIGHT TO NOTIFY ITS CUSTOMERS OF ANY INFORMATION THAT AFFECTS THE SECURITY OF THE PRODUCTS.