The Zscaler and ServiceNow Deployment Guide provides instructions on integrating Zscaler Internet Access (ZIA) and Zscaler Digital Experience (ZDX) with the ServiceNow platform.

Zscaler provides a complete solution using ZIA for security and ZDX for user experience visibility. ZIA uses access control, identity control, SaaS security posture management, Data Loss Prevention (DLP), and a SaaS Security API to scan the ServiceNow attachments for malicious content. The ZDX service provides user-specific experience monitoring and visibility to the ServiceNow service to address any user experience concerns or challenges. This guide covers the following:

• SaaS Identity Proxy
• Isolation
• SaaS Security Data Loss Prevention
• SaaS Security Malware Detection
• Cloud Application Access Control
• ZDX for ServiceNow
• Zscaler Cloud Protection (ZCP) ServiceNow Incident Creation

For more information on ServiceNow as a Zscaler partner, see the ServiceNow partner page.

Zscaler and ServiceNow Deployment Guide Download PDF

Video Links

View Zscaler and ServiceNow integration demonstrations in the following videos:

• Zscaler and ServiceNow CASB and DLP Demo
• How Zscaler Improves ServiceNow SecOps Workflows
• Zscaler Digital Experience (ZDX) and ServiceNow Integration Demo
• Contextualizing Risk using ServiceNow and Avalor UVM