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Client Connector

Configuring an App Update in the Zscaler Client Connector App Store

Zscaler regularly releases new versions of Zscaler Client Connector. As an admin, you can decide what app version is used by your organization by configuring a Zscaler Client Connector app update. You can configure an app update to control which version (if any) is available when the app is automatically updated or when end users manually update the app.

You can configure an app update only for Windows, macOS, and Linux. Updates for iOS and Android are controlled by the App Store and Google Play or your MDM solution.

After your users enroll with Zscaler Client Connector, the app automatically checks every two hours to see if an updated version is available and automatically updates the app if one is available. Alternatively, the user can click Update App in the More window to check for and install any available updates.

You can configure an app update for selected groups that's rolled out at the same time, or configure a phased rollout that gradually upgrades devices for selected groups.

With a phased rollout, admins can test a new build before deploying an update to all users. The admin can pause a phased rollout to address issues or modify the version or schedule. View the phased rollout progress on the Client Connector App Store page.

The following app update options are available:

  • Before you can configure an app update for a release, you must first enable a build.

    1. To enable builds on the New Releases tab:
      1. In the Zscaler Client Connector Portal, go to Administration and click Client Connector App Store.
      2. Click the New Releases tab and select a platform.
      3. Click Enable Build for the Zscaler Client Connector versions you want to configure for an app update.
      4. Click Save.

    Confirm the versions you enable on the Registered Devices tab, not the New Releases tab.

    1. To configure an app update for a release, click Add App Store Group Policy on the Update Settings tab.

    1. In the Add App Store Group Policy window, select from the following settings:

      1. From the Groups drop-down menu, select the groups to which you want to apply this configuration.
      • Groups are synced from Zscaler Internet Access (ZIA).
      • If a group is already configured for an app update, that group cannot be added to subsequent app updates until the pending app update is complete.
      1. In the Windows - Version to Install, macOS - Version to Install, and Linux - Version to Install drop-down menus, select the Zscaler Client Connector version you want automatically updated on your users' devices.
      • When multiple versions are configured for the same OS, and a user belongs to more than one group in those configurations, the latest version is updated for that user.
      • If any devices are already upgraded to a later version, you cannot roll out an update for an earlier version.
      1. For Zscaler Client Connector version 3.7 and later for Windows, enable or disable Use 64-Bit Installer for Windows to install the 64-bit build on devices.
      2. (Optional) Click in the Apply From Timestamp (in UTC) field and select a date and time from the calendar to define a time and date for your auto-update to start.
      3. Roll Out Type: Select one of the following methods to deploy an app update:

        • Phased Rollout: Enable this option to deploy the selected Zscaler Client Connector versions to the selected groups in a

          DayPercentage of Devices Upgraded
          11
          22
          35
          410
          520
          650
          7100
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          The rollout process begins according to the scheduled date and is completed within 7 days.
        • Mass Rollout: Enable this option to deploy the selected Zscaler Client Connector versions to the selected groups at the same time.

        To pause a phased rollout, click the Pause () icon. To resume the rollout, click the Play () icon. The phased rollout resumes from the point where you paused it.

      4. Click Save.
      1. In the Group Based Version Rollout - Confirmation window, click Proceed.
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  • You can edit an app update, including a phased rollout that's in progress.

    • Edit a Zscaler Client Connector version update:
      1. On the Client Connector App Store page, click the Edit icon () for the rollout you want to edit.
      2. Make the desired changes in the Edit App Store Group Policy window.
      3. Click Save.
    • Edit a phased rollout: You can pause a phased rollout to modify the configuration and then resume the phased rollout. The phased rollout resets to day one after you resume it.
      1. On the Client Connector App Store page, click the Pause icon () for the phased rollout you want to modify.
      2. In the Pause Rollout window, click OK.
      3. Click the Edit icon ().
      4. Make the desired changes in the Edit App Store Group Policy window.
      5. Click Save.
      6. Click Proceed in the Confirm window to restart the phased rollout.
      7. Click Proceed in the Group Based Version Rollout - Confirmation window.
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  • When you disable a Zscaler Client Connector update, Zscaler Client Connector never automatically updates on your users' devices. Your organization takes full responsibility for updating the app using its own mechanism (for example, using a GPO policy to do a fresh install of a desired version).

    To disable the Zscaler Client Connector app update option:

    1. In the Zscaler Client Connector Portal, go to Administration and click Client Connector App Store. Make sure you're on the Update Settings tab.
    2. Click Add App Store Group Policy.
    1. Select from the following settings in the Add App Store Group Policy window:

      1. From the Groups drop-down menu, select the groups to which you want to apply this configuration.
      • Groups are synced from Zscaler Internet Access (ZIA).
      • If a group is already configured for an app update, that group cannot be added to subsequent app updates until the pending app update is complete.
      1. In the Windows - Version to Install, macOS - Version to Install, and Linux - Version to Install drop-down menus, select Disable.
      2. Click Save.
      1. In the Group Based Version Rollout - Confirmation window, click Proceed.
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  • You can edit the default app store group policy, which allows you to specify a Zscaler Client Connector app update option per OS. The default app store group policy applies to all groups that aren’t explicitly specified in your group policies.

    Edit the default app store group policy:

    1. In the Zscaler Client Connector Portal, go to Administration. Click Client Connector App Store. Make sure you are on the Update Settings tab.
    2. Locate the group policy named ALL, and then click the Edit () icon.
    1. In the Windows - Version to Install, macOS - Version to Install, and Linux - Version to Install drop-down menus, select one of the following options:
    • Latest: Zscaler Client Connector automatically updates to the latest version.
    • Disable: Zscaler Client Connector never updates on its own. Your organization is responsible for updating the app.
    • Version to Install: The version to which you want Zscaler Client Connector to automatically update.
    1. For Zscaler Client Connector version 3.7 and later for Windows, enable Use 64-Bit Installer for Windows to install the 64-bit build on devices.
    2. (Optional) Click in the Apply From Timestamp (in UTC) field and select a date and time from the calendar to define a time and date for your auto-update to start.
    3. Click Save.
    1. In the Group Based Version Rollout - Confirmation window, click Proceed.
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About the Zscaler Client Connector App StoreConfiguring an App Update in the Zscaler Client Connector App Store