Zscaler App: Connection Status Errors


Zscaler App: Connection Status Errors

Zscaler App displays error messages in the Status.

Screenshot of the Zscaler App displaying an error message in the Status row

The table below provides a list of possible error messages, an explanation of the error, and the action users can take to resolve it.

Error Message Explanation Required Action

Intermediate Authentication Error

A tunnel authentication error has occurred because an intermediate proxy service has intercepted the app authentication request.

None.

Chaining Authentication Error

A tunnel authentication error has occurred due to proxy chaining.

None.

Authenticating...

A tunnel authentication error has occurred because the SME is waiting for user configuration.

None.

Network Error

No network interface can be detected.

Click Retry to resolve the error. See image below.

Internal Error

Internal socket problem has been detected.

Click Retry to resolve the error. See image below.

Connection Error

The ZEN cannot be reached.

Click Retry to resolve the error. See image below.

Driver Error

A Windows driver installation issue has been detected, and the tunnel interface cannot be started.

In the More window, click Repair AppSee image below.

Local FW/AV Error

The device has a firewall or antivirus program blocking Zscaler App traffic.

Contact your administrator for any required configuration changes on the device.

Trusted Network Detected

The device is connected to a trusted network.

None.

VPN Trusted Network

The Zscaler App is in a fail-open state because a VPN connection taking all routes was detected.

None.

Captive Portal Detected

The Zscaler App is in a fail-open state because a captive portal was detected.

Click Retry to resolve the error. See image below.

Capitve Portal Error

The user has not resolved the captive portal within the time configured in the Zscaler App portal. The error message disappears when the user reconnects.

Click Retry to resolve the error. See image below.

The Retry option appears next to the Status.

Screenshot of the Retry option in the Status row of the Zscaler App

In the More window, the Repair App option is available under the Troubleshoot.

Screenshot of the Repair App option for the Zscaler App