Why is the Zscaler App not updating to the next version?


Why is the Zscaler App not updating to the next version?

If the Zscaler App is not updating for some users, even if you've enabled auto-update or have pushed an update, you must deploy Zscaler App 1.1.4 (via Active Directory or the MDM of your choice) to resolve the issue. In the Zscaler App portal, you can check which devices are running outdated versions of the app.

Checking for Outdated Versions

In the Zscaler App portal, on the Dashboard page, you can check which devices have outdated versions of the app by using the Device Policy Status widget.

Screenshot of the Device Policy Status widget on the Zscaler App Dashboard

Also, if you go to Enrolled Devices, then select Device Overview from the menu on the left, you can do the following:

  • Filter the table to see Outdated devices
  • Export all of the device fingerprints as a CSV file, open it, and filter by Agent Version

Screenshot of the Device Overview page in the Zscaler App Portal

If you see devices that have not been updated, you must manually deploy the Zscaler App again to your users (via Active Directory or the MDM of your choice). This ensures that Zscaler App 1.1.4 is properly installed on user devices.