Using eZ Agent on a Computer


Using eZ Agent on a Computer

After eZ Agent is installed on a computer, the user is required to log in to the Zscaler security service before accessing any site on the Internet. eZ Agent also displays an icon on the system tray, which provides certain functions. This section describes how to log in to the Zscaler service and how to use the eZ Agent icon.

Logging In to the Zscaler service

After eZ Agent is installed on a computer, the user must log in to the Zscaler service as follows:

  1. Browse to any external site (for example, www.zscaler.com). The Zscaler service displays a Login window where you are prompted to authenticate. 
  2. Enter your user name and click Submit.
  3. Enter your password and click Login.

The Zscaler service allows the user to continue to the site. Then, as the browser retrieves web pages, the Zscaler service scans them for a range of malware threats and delivers clean traffic.

Using the eZ Agent Icon

After eZ Agent is installed on a computer, its icon appears in the system tray, as shown in the following figure.

Screenshot of Zscaler eZ Agent icon in computer system tray

Users can right-click the icon to view its available options, as shown in the following figure.

Screenshot of available options after right-clicking Zscaler eZ Agent icon in computer system tray

They can do the following:

  • Select Test Gateway Connection to test the connection to the Zscaler security service. After eZ Agent confirms the connection, it displays a message indicating that it's enabled.
  • Select Disable protection to temporarily bypass the Zscaler security service. Users must enter the password that was specified in the configuration file. The eZ Agent icon changes and displays a warning message indicating that eZ Agent is disabled. Users must close the browser and reopen it to remove the proxy settings configured by eZ Agent. To reactivate eZ Agent, right-click and select Re-enable the protection. No password is required to re-enable the agent.
  • Select Load new configuration file to upload a new eZ Agent configuration file. Users must enter the disable password that was specified in the configuration file, and download it to the desired location. eZ Agent displays a message indicating that a new file was loaded.
  • Select Export Logs to File to download logs to a file for debugging purposes. Click this option and navigate to where you want to store the log files. After the export, eZ Agent displays a message confirming the export.
  • To view the eZ Agent log, double-click the eZ Agent icon. A log window appears.