Troubleshooting eZ Agent


Troubleshooting eZ Agent

Following are some guidelines for troubleshooting eZ Agent:

Can I add two configuration files with the same name?

An organization cannot add two configuration files with the same name.

I am unable to delete the default configuration file.

You can delete any configuration file except the default configuration file.

I deleted a configuration file that is in use. 

Create a new configuration file with the same name.

How many configuration files can I add?

You can add a maximum of 255 configuration files.

eZ Agent does not recognize the disable or uninstall password.

Your configuration file might be corrupted. In this situation, enter Z$C@1ER to uninstall eZ Agent, and then download a new configuration file.

Error – “<Mandatory File Name> is mandatory.”

This error appears when you create a new configuration file without any name. You cannot leave the File Name field blank when creating a new configuration file.

Error – “<Mandatory Description> is mandatory.”

This error appears when you create a new configuration file without a description. You cannot leave the Description field blank when creating a new configuration file.

There are many eZ Agent configuration files in the security service. Which configuration file will eZ Agent fetch?

eZ Agent will fetch the configuration file you used during the installation. If you want to use another configuration file, download it from the security service and upload it manually by right-clicking the systray icon.

I deleted some configuration files from the security service and created some new files, but the changes are not reflected.

eZ Agent tries to fetch the changes from a configuration file that has the name same as the one it is using. So, if you deleted the configuration file that eZ Agent is using, it will continue to use the existing configuration. You can avoid this situation by making your changes in the existing configuration files, or creating a new configuration file with the same name. Alternatively, you can download the configuration file from the security service, and let the user upload it manually by right-clicking the systray icon.

Zscaler recommends that you always delete configuration files that are no longer in use.