This article provides instructions for uninstalling the Zscaler App using the MSI installer file when a password is required to uninstall the app.
When configuring the Zscaler App profile, in the Logout Password (Optional) field, you can provide a password that users must enter to log out of the app, exit the app from the system tray, and uninstall the app.
The Zscaler App can also be uninstalled manually from individual computers. If a password has been configured in the app profile, the password must be entered to uninstall the Zscaler App.
For instructions on how to uninstall the Zscaler App manually from individual computers, see below:
For instructions on how to uninstall the Zscaler App from your users' devices when a password has been configured with the MST file, choose one of the following options:
To uninstall the Zscaler App from your user's device, open the device's command prompt. Then run the MSI file with command line option msiexec /x <complete_path> /quiet UNINSTALLPASSWORD=<logout_password>
NOTE: If you have first entered the uninstall password with a MST file and deployed it when deploying the Zscaler App in an Active Directory (AD) environment, ensure that the password is the same as the password configured in the Zscaler App profile.
To learn how to enter an uninstall password, see Step 4 of Create an MST File in Customizing the Zscaler App with Install Options (MSI).