How do I give Zscaler support engineers access to my organization's admin portal?


How do I give Zscaler support engineers access to my organization's admin portal?

At times, Zscaler support engineers need access to an organization's admin portal for a limited time in order to troubleshoot issues. The following steps describe how to allow Zscaler support engineers to log in to your admin portal securely without having to create new admin accounts or exchange passwords.

  1. Log in to your Zscaler service admin portal.
  2. Go to Help > Remote Assistance. See image.
  3. In the Remote Assistance window, turn on Enable Remote Assistance. See image. 
  4. Once you enable Remote Assistance, select the amount of time for which you want the feature enabled. The Zscaler service recommends that you set an expiry date of at least two days from the date that you enable remote access.
  5. Click Save.

Screenshot of Help menu in Zscaler UI highlighting Remote Assistance option 

Screenshot of Remote Assistance window with Enable Remote Assistance button turned on

This allows Zscaler support engineers to access the admin portal until the specified date.