About the Zscaler App Portal

In addition to the admin portal, the service also provides the Zscaler App portal, where you can manage settings specifically for the Zscaler App. Once you log in to the admin portal, you can access the Zscaler App portal by going to Policy > Mobile > Zscaler App Portal.

In the Zscaler App portal, you can do the following:

View a dashboard that provides information about devices on which apps have been enrolled

The Zscaler App Dashboard displays the following five widgets.

  • Zscaler App License: This widget shows the following information:
    • Subscribed: The number of device subscriptions available to your organization. This is the max number of devices on which the Zscaler App can be installed according to your Zscaler App license.
    • Used: The number of devices on which the Zscaler App has been enrolled from your organization
  • Device Model: Shows the device models on which the Zscaler App is enrolled in your organization.
  • Device OS: Shows the device operating systems on which the Zscaler App is enrolled in your organization.
  • Device Policy Status: Shows the status of app profiles on apps running on users' devices. Below are the possible statuses.
    • Updated: Indicates the device is running the app with the latest configured app profile.
    • Outdated: Indicates the device is running the app with an outdated app profile.
    • Unregistered: Indicates the app has been enrolled on the device but the user is currently logged out of the app.
    • Removal Pending: Indicates the app is pending removal from the device (applicable to iOS and Android devices only)
    • Removed: Indicates the app has been removed from the device.
  • Zscaler App by Platform: Provides an overview of the device platforms on which the Zscaler App is installed in your organization.

Note:

  • In each widget, you can roll over a chart segment to see more information. See image. 
  • The Device Model, Device OS, and Device Policy System widgets each display the top five items and group all other items under Others (in gray). See image. 
  • You can use the filters at the top to modify content shown by the widgets.
    • You can select all users or a specific user.
    • You can select all policy statuses or a specific policy status (Outdated, Updated, Unregistered, Removal Pending, or Removed).
    • You can select all operating systems or a specific one. See image.
  • In this example below, if you roll over the blue segment, you see:
    • The name of the OS (here, Windows 7 Professional)
    • How many apps are running on devices with that OS (19)
    • The percentage of apps running on devices with that OS (12.8%)
    • A Show Devices link that takes you to a list of all devices running with that operating system.

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To see a list of enrolled devices:

  1. From the Zscaler admin portal, go to Policy > Zscaler App Portal.
  2. From the top menu, go to Enrolled Devices, and from the menu on the left, go to Device Overview.

In Device Overview, you can view the following information about each enrolled device.

See image.

  • User ID
  • Operating System (OS) Type
  • Device Model
  • Z App Version installed on device
  • Policy Status of the app installed on the device
    • Updated: Indicates the device is running the app with the latest configured app profile.
    • Outdated: Indicates the device is running the app with an outdated app profile.
    • Unregistered: Indicates the app has been enrolled on the device but the user is currently logged out of the app.
    • Removal Pending: Indicates the app is pending removal from the device.
    • Removed: Indicates the app has been removed from the device.

You can also do the following from this page:

  • You can filter the list with the following options:
    • You can select all users or a specific user.
    • You can select all policy statuses or a specific policy status (Outdated, Updated, Unregistered, Removal Pending, or Removed).
    • You can select all operating systems or a specific one.
  • You can view device fingerprint for each enrolled device by clicking the Device Details icon. From Device Details, you can also remove the app from a device. See image.
  • You can also export device fingerprint as a CSV file for all enrolled devices by clicking the Export icon. If you export using an application like Microsoft Excel, you can use the sort and filter option to drill down to the details you want to see.

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