The Users Overview provides information about the digital experience of users in your organization during the selected time frame. By default, Total Active Users and Total Active Devices are displayed in the overview.

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The Users Overview allows you to:

• View user information: Select one or more applications in the Applications filter drop-down menu and click Apply to view user information in the ZDX Score User Distribution and the Users list. By default, no information is displayed in the ZDX Score User Distribution and the Users list until an application is selected. Applications chosen in the Users Overview are carried over to the user details page.
• View performance data over time: Use the Time Range filter to choose a specific time range to view data. The selected period applies to all data within the overview. The default time range is 2 Hours.
  • Current: View the most current ZDX Score captured within the previous 30 minutes.
  • 2 Hours to 48 Hours: Specify a time interval between 2 hours and 48 hours as shown in the drop-down menu.
  • Custom: Specify a custom time range. The start date must be within the last 14 days, and the minimum time range is 15 minutes. You can set any time range greater than 15 minutes in 5-minute increments.

• Filter data: Click the filters to select options for Applications, Departments, Zscaler Locations, Geolocations, User Groups, Users, Location Groups, Last Mile ISPs, and Operating System. Each filter allows you to include or exclude individual options. Click Select All Displayed to select all options at once. These filters apply to only this page and do not apply to the Probes configuration page.

  Any disabled applications in the Applications filter are shown in gray, and deleted applications are indicated with a strikethrough on the application name.

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• Understand user digital experience: Click the table cell for User or Devices in the User list table to view a page with details about the user's digital experience.

To view user information using filters:

1. Determine which options to include or exclude from each of the filter drop-down menus:
   • Applications: The applications used by users.
   • Departments: Your departments, as defined in ZIA. To learn more, see About Departments.
   • Zscaler Locations: Your locations, as defined in ZIA. To learn more, see About Locations.
   • Geolocations: The geographic areas where your users are located.
   • User Groups: The names of user groups in your organization.
   • Users: The names of your users.
   • Location Groups: The names of groups based on location in your organization.
   • Last Mile ISPs: The Internet Service Providers (ISPs) to which your users are connecting.
   • Operating System: The operating system versions installed on user devices in your organization.
2. Click Apply after completing your selections.
3. You can select other options in the Time Range filter to view data over a time period.

You can adjust the filters as needed or remove all of your filter selections by clicking Reset.

Reviewing Digital Experience Overview

To get a brief overview of your organization's digital experience, use the following:

• Total Active Users and Total Active Devices

  View the number of active users for a selected time period:

  • A percentage indicates how the number of users has increased or decreased for the selected time period.
  • A trending line visually indicates the rise or fall of the number of users over time.

  Hover over any point on the line to see the number of users for a particular day and time.

  

  View the number of active devices for a selected time period:

  • A percentage indicates how the number of devices has increased or decreased for the selected time period.
  • A trending line visually indicates the rise or fall of the number of devices over time.

  Hover over any point on the line to see the number of devices for a particular day and time.

  

  In some cases, you might see a pronounced dip at the end of the trending line. A tooltip for the dip indicates when complete data is not yet available from all connected devices, but should be available within approximately 10 minutes.

  

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• ZDX Score User Distribution

  View how many users have a Poor, Okay, or Good ZDX Score in the selected time period. To learn more, see About the ZDX Score.

  

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Viewing User Information

The User list displays up to 100 users in the Poor, Okay, or Good ZDX Score category for the selected time period. By default, users with Poor, Okay, or Good scores are displayed under their respective tabs within the table and the page displays the Poor tab on loading. However, if there are no users with a specific score (e.g., Poor), then the table displays the next tab that applies to any users in your organization.

The Download icon () allows you to download the current table view of listed users in CSV format for each ZDX Score category. If no users are listed for any ZDX Score category, the icon does not appear.

To further sort user information, use the filters on the page. You can also use the Search functionality to search for a specific user. To learn more, see Using Search in the ZDX Admin Portal.

The table displays the following information about users and their digital experience:

• User

  The User column provides a list of users by their name. These names come from your identity providers configured in ZIA. To learn more, see About Identity Providers.

  You can click a name to see more information about each user. To learn more, see Evaluating User Details.

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• ZDX Score

  The ZDX Score column shows the user's ZDX Score from 1–100, with 1 being the lowest and 100 being the highest. It is an average score for the selected time period. To learn more, see About the ZDX Score.

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• Zscaler Locations

  The Zscaler Locations column provides a list of the locations where the user accessed their device. These locations are defined in ZIA. To learn more, see About Locations.

  Click a location name to view the Applications Overview with the data filtered by that defined location. To learn more, see Monitoring the Applications Overview.

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• Geolocations

  The Geolocations column lists all of the areas where users accessed their devices for the selected time period.

  ZDX uses a device's location service to determine a user's location. It takes the longitude and latitude coordinates from the location service and compares them to Zscaler's geographic IP database. That information is then listed, by corresponding major cities and towns, in the ZDX Admin Portal.

  If a user's latitude and longitude are closer to the center of another city, instead of their own city, the user's location might be misidentified as connecting from the neighboring city. If the location service is not enabled on the device, then ZDX uses the device's IP address to determine the location.
  
  ZDX currently supports Windows, macOS, Android, Android on ChromeOS, and iOS devices only.

  Click a city to view the Applications Overview with the data filtered by those cities. To learn more, see Monitoring the Applications Overview.

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• Devices

  The Devices column lists all of the user's devices they used for the selected time period.

  Click the device names to view more detailed information about the user's devices and applications accessed from the devices. To learn more, see Evaluating User Details.

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• Device Count

  The Device Count column lists the total number of devices associated with the user.

  Click the user name or device names to view detailed information about the user's devices. To learn more, see Evaluating User Details.

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In the Users list, you can:

• Compare user details: Click the Open in a New Tab icon ( ) to open the user page in a new tab. You can compare multiple users using this option.
• View user details: Click the View icon ( ) to go to the user page and view user details.
• Start a Diagnostics session: Click the Diagnostics icon ( ) to start a session for a user.

To learn more about user details, see Evaluating User Details.