Digital Experience Monitoring (ZDX)
About Diagnostics
Watch a video about Diagnostics.
Diagnostics in ZDX can provide deeper granularity into process-level information for a user. During a Diagnostics session, information is collected every minute for the Web probe and Cloud Path probe, as well as device statistics.
Prerequisites
To start a Diagnostics session, ensure:
- You're running the minimum required versions of Zscaler Client Connector and ZDX Module. To learn more, see Supported Versions & Feature Compatibility.
- Your ZDX subscription level supports Diagnostics. To learn more, see Ranges and Limitations.
- Your admin role is configured for Diagnostics. To learn more, see Adding ZDX Roles.
If you still can't view the Diagnostics details in the ZDX Admin Portal, contact your ZDX admin to check your permissions.
You can start a Diagnostics session to analyze issues that a user, device, or application is facing. You can choose to run the session to monitor issues from 5 minutes to 60 minutes. You can view session information on the Diagnostics page and also export it as a PDF file for reference and information sharing.
Diagnostics provides the following benefits and enables you to:
- Configure Diagnostics sessions to capture granular details (e.g., PCAP information, device statistics, or application information).
- Analyze, evaluate, and troubleshoot issues for a user, device, or application.
- Share the results and information of the Diagnostics session for reference by exporting it to a PDF file.
About the Diagnostics Page
On the Diagnostics page (Diagnostics), you can do the following:
- View information on sessions in the In Progress table.
- View information on sessions in the History table.
- View Packet Capture (PCAP) information and copy specific PCAP information (e.g., Packet Capture Filter, Network Interface) to your clipboard.
- View the individual Diagnostics session and export a PDF file of the results.
- Copy the details of the selected Diagnostics session and start a new Diagnostics session with all details of an existing session copied. All fields are editable.
- Delete a session by using the Delete icon. Deleting a session removes it from the Diagnostics page.
- End a session in the In Progress table.
To start a Diagnostics session, an active probe is required on the device. The active probe must run for a minimum duration of 30 minutes. To learn more, see Configuring a Probe.