Review the following Zoom application requirements before configuring and using Zoom Call Quality for Digital Experience Monitoring. You must already have a Digital Experience Monitoring subscription and Digital Experience Monitoring admin access.

Installing Zoom Call Quality from the Zoom App Marketplace

To install Zoom Call Quality for Digital Experience Monitoring from the Zoom App Marketplace:

1. Sign in to the Zoom App Marketplace.
2. Search for Zscaler Digital Experience.
3. Click Visit Site to Install. You are automatically redirected to the following URL to access the Admin Portal:

https://admin.zdxcloud.net/zdx/login

4. Log in to the Admin Portal and follow the configuration steps provided in Configuring Zoom Call Quality for Digital Experience Monitoring.

Using Zoom API Scopes

The following Zoom API scopes are used with Zoom Call Quality:

Zoom Call Quality receives webhook notifications from Zoom for your organization when a meeting starts or stops. Digital Experience Monitoring then makes periodic Quality of Service (QoS) user API calls to retrieve meeting QoS data and makes the data available via APIs to display on the UI.

Data is captured in real time as a meeting is in progress. User and device information garnered from the API for call participants is mapped to Digital Experience Monitoring users and devices. While incremental data is available for calls in progress, complete call data is available approximately 10 minutes after a call has ended.

To learn more, see Understanding Zoom Call Quality for Digital Experience Monitoring.

Removing Zoom Call Quality from the Admin Portal

To remove Zoom Call Quality from the Admin Portal:

1. Go to Configuration > Applications.
2. Click Delete to remove the tenant for Zoom Call Quality.

Removing Zoom Call Quality from the Zoom App Marketplace

To remove Zoom Call Quality from the Zoom App Marketplace:

1. Sign in to the Zoom App Marketplace.
2. Go to Manage > Installed Apps.
3. Click the Zoom Call Quality for ZDX app.
4. Click Uninstall.