Adding and Deleting Administrators


Adding and Deleting Administrators

Watch a video about how to add administrators

A user must have an administrator account to manage Shift. For each administrator, you can choose from one of the following roles: 

  • Administrator: An admin with this role has editing privileges in the Shift Admin Portal. The default administrator account uses this role.
  • Monitor: An admin with this role only has viewing privileges in the Admin Portal.

If your organization is subscribed to Shift and ZPA, the Monitor and Administrator roles for both services are displayed. In this situation, Zscaler recommends selecting either the Shift Monitor role or the Shift Administrator role when creating new admin accounts for Shift.

Adding Administrators

You can add multiple accounts, based on your organization's business requirements.

To add an administrator:

  1. From the Administration menu, select Administrators
    See image.
  2. Click Add New Administrator
    See image.
  3. In the Add Administrator window, do the following:
    • Add a Username. The username is expected to be in the format: username@customerDomain or username@subdomainOfcustomerDomain
    • Add a Password. The password must be at least 8 characters in length, and include at least one uppercase letter, one special character, and one number.
    • Add an Email address
    • Select a Language (Optional). The choices are English or German.
    • Select a Timezone (Optional)
    • Select a Role. You can choose one of the following roles:
      • Administrator
      • Monitor
      • Shift Administrator: An admin with this role can make changes in the Admin Portal.
      • Zscaler Private Access Administrator
      • Shift Monitor: An admin with this role can only view the Admin Portal.
      • Zscaler Private Access Monitor
    • Enter a Phone number. This is needed as Shift sends a text message with a security code when you reset your password.
      See image.
  4. Click Save

Editing Administrators

To edit the features of an administrator:

  1. From the Administration menu, select Administrators
  2. Click the Edit icon
    See image.
  3. Modify desired fields
  4. Click Save

Deleting Administrators

To delete an administrator:

  1. From the Administration menu, select Administrators
  2. Click the Delete icon
    See image.
  3. In the popup box, confirm the deletion by selecting Delete
    See image.

Screenshot of the Administrators menu

Screenshot of the Shift Admin Portal with the Add Administrator button highlighted

Screenshot of the Shift admin portal showing the different fields that can be added for ad admin

Screenshot of the Zscaler Shift portal with the delete admin button highlighted

Screenshot of the Confirm Delete Action

Screenshot of the Administrator page in Zscaler Shift showing the edit administrator button highlighted