A user must have an administrator account to manage Shift. You can add multiple accounts, based on your organization's business requirements.
To add an administrator:
If your organization is subscribed to Shift and ZPA, the Monitor and Administrator roles for both services are displayed. In this situation, Zscaler recommends selecting either the Shift Monitor role or the Shift Administrator role when creating new admin accounts for Shift.
To edit the features of an administrator:
To delete an administrator:
If you have logged out of the Shift Admin Portal and forgotten your password, click the Forgot password? link on the login page. You are then prompted to complete a Captcha check and a secure code is sent to the phone number associated with the admin account.
If you have no longer have access to the phone number, you cannot reset your password and will need to contact Zscaler Support for assistance.