Configuring Administrators


Configuring Administrators

Watch a video about how to add administrators

A user must have an administrator account to manage Shift. You can add multiple accounts, based on your organization's business requirements.

Adding Administrators

To add an administrator:

  1. From the Administration menu, select Administrators
    See image.
  2. Click Add New Administrator
    See image.
  3. In the Add Administrator window, do the following:
    • Add a Username. The username is expected to be in the format: username@customerDomain or username@subdomainOfcustomerDomain
    • Add a Password. The password must be at least 8 characters in length, and include at least one uppercase letter, one special character, and one number. To change your password, type a new value in this field.
    • Add an Email address
    • Select a Language (Optional). The choices are English or German.
    • Select a Timezone (Optional)
    • Select a Role. You can choose one of the following roles:
      • Administrator: An admin with this role has editing privileges in the Shift Admin Portal. The default administrator account uses this role.
      • Monitor: An admin with this role only has viewing privileges in the Shift Admin Portal.
      • Shift Administrator: An admin with this role can make changes in the Admin Portal.
      • Zscaler Private Access Administrator
      • Shift Monitor: An admin with this role can only view the Admin Portal.
      • Zscaler Read Only Adminstrator

        If your organization is subscribed to Shift and ZPA, the Monitor and Administrator roles for both services are displayed. In this situation, Zscaler recommends selecting either the Shift Monitor role or the Shift Administrator role when creating new admin accounts for Shift.

    • Enter a cell Phone number. This field is required as you need a valid number to receive a security code when resetting a forgotten password. The phone number must be 10 digits and entered with any delimiters.  You must also include the country code and add a + in front of it. For example, a valid American number would be +19999999999.
      See image.
  4. Click Save

Editing Administrators

To edit the features of an administrator:

  1. From the Administration menu, select Administrators
  2. Click the Edit icon
    See image.
  3. Modify desired fields
  4. Click Save

Deleting Administrators

To delete an administrator:

  1. From the Administration menu, select Administrators
  2. Click the Delete icon
    See image.
  3. In the popup box, confirm the deletion by selecting Delete
    See image.

Password Recovery

If you have logged out of the Shift Admin Portal and forgotten your password, click the Forgot password? link on the login page. You are then prompted to complete a Captcha check and a secure code is sent to the phone number associated with the admin account.

If you have no longer have access to the phone number, you cannot reset your password and will need to contact Zscaler Support for assistance.

Screenshot of the Administrators menu

Screenshot of the Shift Admin Portal with the Add Administrator button highlighted

Screenshot of the Shift admin portal showing the different fields that can be added for ad admin

Screenshot of the Zscaler Shift portal with the delete admin button highlighted

Screenshot of the Confirm Delete Action

Screenshot of the Administrator page in Zscaler Shift showing the edit administrator button highlighted