The integration of SaaS applications with Workflow Automation for the Business Insights service helps to align your organization's workflows. For example, you can integrate a ServiceNow tenant to create, manage, and track tickets for inactive users observed via scheduled reports.

About the SaaS Application Tenants Page

On the SaaS Application Tenants page (Administration > Workflow Integration), you can do the following:

1. Add a SaaS application tenant.
2. Search for a configured SaaS application tenant.
3. View a list of all configured SaaS application tenants.
   • View elements for each SaaS application tenant
     • Application: The name of the SaaS application.
     • Tenant Name: The name of the SaaS application tenant.
     • Status: The status of the SaaS application tenant. The following statuses can appear:
       • Active: The tenant is in use.
       • Inactive: The tenant is not in use.
       • Validation Failed: There were issues validating the admin credentials and authorizing the SaaS application. To learn more, see SaaS Application Validation Error Codes​​​​​.
       • Reauthorization Required: Edit the tenant, and click Reauthorize to log in to the SaaS application and give Zscaler access to it.
     • Last Modified On: The last time the SaaS application tenant was edited.
     • Last Modified By: The name of the admin who last edited the SaaS application tenant.
     • Owner: Indicates whether the SaaS application tenant was created in Zscaler Internet Access (ZIA) or Zscaler Digital Experience (ZDX).
     • Policy Configured: The SaaS Security Data At Rest Scanning policies (DLP and Malware Detection) configured for the SaaS application tenant.

     • External Trusted Domains: Displays the total number of added external trusted domains. Click to view a list of the domains. This only applies to email SaaS application tenants.

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     • External Trusted Users: Displays the total number of added external trusted users. Click to view a list of the users. This only applies to email SaaS application tenants.

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4. Modify the table and its columns.
5. Edit a SaaS application tenant.
6. Delete a SaaS application tenant.